Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Kesar Nanda

Epping,VIC

Summary

  • Hard-working, adaptable and energetic student, exceptional organizational and communication skills as well as demonstrating my professional and enthusiastic attitude. Key Competencies
  • Teamwork
  • Great Democratic leadership skills
  • Communication
  • Professional, enthusiastic attitude
  • Organizational skills
  • Excellent work ethic
  • Creative
  • Motivated by challenges
  • Adaptable to changes

Overview

4
4
years of professional experience

Work History

Assistant Restaurant Manager

Hungry Jack's
08.2023 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to twelve restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Lead my designated shifts in accordance with Hungry Jack’s guidelines and standards for Safety, People, Sales and Profit.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Coach, train and develop team members on every shift to increase employee proficiency and improve the Guest experience
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Engage with and promote continuous improvement and business change
  • Responsible for a Business Portfolio, which requires leadership, coaching of others and completion of specific accountabilities above and beyond shift Leadership
  • Share knowledge and best practise with Assistant Manager’s to support their development and career progression
  • Represent Hungry Jack's in a positive light by maintaining and exceeding Brand Standards at all times.
  • Understand the restaurant’s Business priority plan and use it to set goals to continually improve the Restaurant’s performance, during my shifts.
  • Review business results regularly and discuss opportunities for improvement with your Restaurant Manager.
  • Participate in community-minded initiatives in the local
    area, to improve visibility and build brand loyalty

Assistant Manager

Hungry Jack's
02.2021 - 08.2023
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales revenues by 20% over by educating crew members about store promotions. & sales techniques as per company protocols.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Team Leader

Hungry Jacks
10.2020 - 02.2021
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led team of 5 members while providing exceptional customer service.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions

Casual Team Member

Hungry Jacks
11.2019 - 10.2020
  • Worked In Front, Drive- Thru, Burger room each Shift to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Hospitality

William Angliss Institute of TAFE
Melbourne, VIC
02.2025

High School Diploma -

Melbourne Polytechnic
Epping, VIC
10.2022

Secondary College

Epping Secondary College
Epping,Vic

Skills

  • Team Oversight
  • Cleaning
  • Guest Services
  • Sales Goals
  • Customer Complaint Resolution
  • Quality Management
  • Daily Workflow Improvement
  • Performance improvement
  • Safety processes and procedures
  • Quality control

Additional Information


  • Principal’s Award Multiple Academic/College Values Certificates (available on request)
  • Platinum Group (Year 8) Graduation Award Music Excellence Award

References

References

  • Available On Request

Timeline

Assistant Restaurant Manager

Hungry Jack's
08.2023 - Current

Assistant Manager

Hungry Jack's
02.2021 - 08.2023

Team Leader

Hungry Jacks
10.2020 - 02.2021

Casual Team Member

Hungry Jacks
11.2019 - 10.2020

Hospitality

William Angliss Institute of TAFE

High School Diploma -

Melbourne Polytechnic

Secondary College

Epping Secondary College

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Kesar Nanda