KESHAO YIN
Summary
Multicultural and community-oriented professional with 11+ years of client service experience, specializing in engagement within the Chinese community. Serving as Secretary General of the Australia Jiangsu Business Council, with a proven track record in promoting cultural exchange and community collaboration. Fluent in both Mandarin and English, with excellent cross-cultural communication skills and a deep commitment to promoting inclusive, multicultural initiatives across diverse sectors.
Overview
11
11
years of professional experience
Work History
Business Development Director, SIG Department
Shaw and Partners
11.2022 - Current
- Expanded Chinese market client base by actively participating in targeted events aimed at attracting potential clients and referral partners.
- Joined prominent Chinese business communities, including the Asian Business Association of Whitehorse and the Australia Jiangsu Business Council, to enhance visibility and build credibility among potential and existing Chinese clients and referral partners.
- Established and maintained strong client and partner relationships by delivering high-performance, customized solutions aligned with diverse needs, resulting in increased satisfaction and sustained business growth.
- Organized promotional events and engaged with potential clients to effectively promote the company and its financial services.
General Manager of Melbourne Office
Globevisa Group
08.2018 - 10.2022
- Developed and implemented strategic plans to achieve business growth, operational efficiency, and client satisfaction.
- Monitored industry trends and client needs, and reported to the Singapore head office to adjust strategies tailored to the Australian market, continuously improving service offerings and market competitiveness.
- Managed, recruited, and trained staff, fostering a positive and high-performance workplace culture.
- Led and managed cross-functional teams and collaborated with multinational departments, including program managers, legal professionals, client service staff, and administrative personnel.
- Built and maintained strong relationships with post-sale Australian investor visa clients by providing landing services and organizing regular networking events.
- Handle escalated client issues and ensure prompt and effective resolution.
Project Manager
Globevisa Group
03.2016 - 08.2018
- Oversaw Australia-related investment programs, including private credit funds and real estate projects.
- Acted as a key liaison with Australian program partners to assess project feasibility and drive successful implementation.
- Provided ongoing support to the sales team to boost performance and ensure seamless client service.
- Maintained strong client relationships by proactively addressing issues and implementing effective solutions.
Investor Relations Manager
Golden Equity Investment Fund Management Co., Ltd.
12.2013 - 08.2015
- Organized and coordinated investor conferences, roadshows, and one-on-one meetings for effective communication and engagement.
- Explored and participated in external events targeting prospective investors, successfully generating potential leads.
- Supported managers with ad hoc tasks and projects as needed.
Education
Master of International Business -
Monash University
Caulfield, VIC06-2013
Bachelor of Engineering - Mechanical Engineering
Monash University
Clayton, VIC12-2011
Skills
- Client Engagement
- Event Planning
- Registered Migration Agent: MARN 2217962
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Business Development Director, SIG Department
Shaw and Partners
11.2022 - Current
General Manager of Melbourne Office
Globevisa Group
08.2018 - 10.2022
Project Manager
Globevisa Group
03.2016 - 08.2018
Investor Relations Manager
Golden Equity Investment Fund Management Co., Ltd.
12.2013 - 08.2015
Master of International Business -
Monash University
Bachelor of Engineering - Mechanical Engineering
Monash University
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