Keshav Kamboj
Sydney,NSW
Summary
I am a proactive Customer Care Representative with extensive call center experience managing high volumes of calls and resolving customer issues efficiently. I am skilled in problem resolution, payment processing, and product knowledge to enhance customer satisfaction and loyalty. Adept at building rapport with customers and contributing to sales growth through informed recommendations.
I am personable and highly organized, with strong ability to communicate effectively and empathize with customers and committed to enhancing customer satisfaction and fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
01.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Customer Service Representative
24 Seven
02.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Masters of Information Technology - Information Technology
Charles Darwin University, Sydney
Haymarket, NSW04-2027
Bachelors of Technology - Computer Science
Chaudhary Devi Lal State Institute of Engineering
Sirsa, Haryana, India09-2023
High School Diploma -
S.D Model School
Jagadhri, Haryana, India08-2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Payment Processing
- Customer Relations
- Teamwork and Collaboration
- Calm Under Pressure
- Product and service knowledge
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Professional Working
Timeline
Customer Care Representative
01.2024 - 09.2024
Customer Service Representative
24 Seven
02.2023 - 12.2023
Masters of Information Technology - Information Technology
Charles Darwin University, Sydney
Bachelors of Technology - Computer Science
Chaudhary Devi Lal State Institute of Engineering
High School Diploma -
S.D Model School
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