Keshav Rana

I work in maintenance division of Survey department in Brisbane location and my responsibilities include includes technical support to Leica customer, maintain healthy relationships with customers and make strategies for smooth maintenance operations

1. Taking care of running contract and its Financial and technical aspects

2. Taking care of whole service center operation in Brisbane

3. Assisted with day-to-day operations, working efficiently and productively with all team members.

4. take care of paperwork, recognizing discrepancies and promptly addressing for resolution.

5. taking care of PDI/Quality department, and making strategies for effective PDI and bulk PDI for big orders

6. Taking care of Audits to be done to get authorization from the OEM

• Trained on GNSS and TPS from Leica Geosystems, Heerbrug and taking care of servicing of entire portfolio of TPS, GNSS and Levels in india
• Taking care of running AMCs with Government and Pvt. Customers. Financial and technical aspects of the AMCs
• Taking care of whole service centre operation in India including branches- management of Tools, Spares, Service centre Authorization
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• taking care of PDI department
• Taking care of Overseas dealers, ATC Bangladesh and Suleco, Sri Lanka on technical front and other supports like Audits, done their service authorization Audit

Initiatives Taken/Achievements taken

• prepared our service lab including branches service labs for the audit as per Leica standards and got 4 years of service service authorization
• Target Big Customers like Dilip Buildcom and Adithya Enterprises, NHO for selling them CCP/AMCs
• Prepared admin team to approach customers with instruments whose warranty is going to be expired, to buy AMC/CCP
• reduced spare inventory in service lab. identified spares which were going to be phased out, immediately taken approval from Leica for the credit note and sent these spares to Leica, Heerbrug.
• Display of accessories in the customer waiting room
• took approval from our management for the service camp and we are going to arrange service camp whose purpose would be to make customers aware of our product, importance of getting service done from authorized service centre which ultimately increase service revenue

Hibex India Pvt Limited is a Singapore based company deals in Tools for fastening applications and Machineries related PCB(Printed Circuit Board) and PCBA(Printed Circuit Board Assembly) having its own manufacturing facilities at Singapore and Malaysia.

I was taking care of whole North Region Sales and Service

Responsibilities:-

I handled a team of 4 members including two service engineers in Delhi office.

· Prepare budget for the full year and work accordingly to achieve the budget.

· Making Sales calls to customers to generate new customers and maintain relationship with the the existing customers for regular orders from the customers.

· Visiting customers regularly and make presentations to the customer for our company and company products.

· Understand customer requirement and work on it and send them quotations for the desired models.

· Provide after sales support to the customers.

· Work independently since generation of the enquiry till successful result.

Achievements:-

· Got appreciation award from my company for dedicated employee

· In this short span of time I introduced my companies products to over 40 new companies.

· I added 17 new customers in existing customer list.

· I got Sales and Service training from Singapore for my company products.

SCB Interconnection Solutions Pvt Ltd deals in PCB and PCBA industry. represents different principles ( over 10 ) from different countries like ORBOTECH, Israel (for PCB & EMS industries) and Polar Instruments Singapore for test equipments for PCB, Nova Star, USA for Hot Air Reflow etc…

Responsibilities:

I was responsible for handling sales in North zone for these principles for products like AOIs, CAM Software Genesis 2000, Impedance calculation software's, Test equipments for PCB, raw material for PCB and PCBA and so many other products

· Regularly Calling Customers

· Generating new Leads

· Arranging demos for our machinery at customer end

· Sending quotations to the customers and do regular follow-up

· Negotiations with customers for the pricing and take decision on the final price to quote

Achievements:

• Ÿ I started working in Bangalore in SCB and taken charge of full North in just One and half year.
• Ÿ I got training of AOI machine form TAIWAN ORBOTECH Branch.