Keshia Dennis
Port Sorell,Australia
Summary
Motivated professional with a strong work ethic and exceptional interpersonal skills. Proven ability to excel in fast-paced environments while mastering new skills quickly. Experienced in customer service, multitasking, and time management, consistently delivering high-quality results under pressure. Committed to providing positive and memorable experiences for every customer.
Overview
2
2
years of professional experience
Work History
Cleaner and Extended Care Assistant
Rubicon Grove
Port Sorell, TAS
05.2022 - 01.2024
- Delivered person-centered care aligned with individual care plans.
- Maintained cleanliness in common areas, ensuring a welcoming environment for residents.
- Conducted thorough cleaning of resident rooms and bathrooms daily.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Assisted residents with daily living activities while preserving dignity and respect.
- Monitored and reported changes in residents' health to nursing staff promptly.
- Adhered to infection control procedures to uphold high hygiene standards.
- Ensured accurate completion of documentation and care records.
Security Guard
North West Regional Hospital and Mersey community Hospital
- Responded to emergency situations, including code blacks, ensuring safety for patients and staff.
- Monitored hospital premises to ensure safety and security of patients and staff.
- Conducted regular patrols to identify and prevent potential security risks.
- Managed care for intoxicated or substance-affected patients using calm communication and de-escalation techniques.
- Supported clinical staff during patient observations and mental health crises.
- Provided patient supervision to maintain safety and well-being of mental health patients.
- Communicated effectively with healthcare staff during incidents for coordinated response.
- Documented incidents through detailed reports and accurate record-keeping.
- Delivered respectful customer service to patients, visitors, and staff in high-pressure environments.
- Monitored CCTV to maintain situational awareness and identify potential risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Assisted hospital staff in managing visitor access and ensuring compliance with policies.
- Conducted daily security patrols of assigned areas.
- Searched bags manually to identify prohibited items and contraband.
- Maintained high levels of alertness throughout shifts.
Volunteer Fire Fighter
Port Sorell Brigade
- Responded to emergency calls and provided rapid fire suppression support.
- Assisted in training new volunteers on safety protocols and equipment usage.
- Participated in community outreach programs to promote fire safety awareness.
- Conducted regular equipment checks and maintained firefighting gear and tools.
- Engaged in physical fitness training to ensure readiness for emergency responses.
Education
Certificate III -
Individual-Support
06-2026
First Aid Certificate -
04-2026
Certificate IV -
Mental Health
Certificate II -
Security Operations
Recognised Healthy Bodies Certificate -
Skills
- Mental Health Support
- Behaviour management and de-escalation
- Person-centred care
- Supporting vulnerable individuals
- Strong communication skills
- Incident reporting and documentation
- Infection control procedures
- Teamwork with healthcare professionals
- Crisis response and safety awareness
- Compassionate and respectful care
- Customer service
- Time management
References
- Chris Stewart, Security Supervisor, NWRH, 0467 699 991, Chris3511@outlook.com
- Barry Hocking, IV Mental Health Teacher, 0420 227 946, barryhocking@live.com
- David Prince, Chief of Fire Brigade, Port Sorell, 0429 980 780, dvprince1955@gmail.com
Timeline
Cleaner and Extended Care Assistant
Rubicon Grove
05.2022 - 01.2024
Security Guard
North West Regional Hospital and Mersey community Hospital
Volunteer Fire Fighter
Port Sorell Brigade
Certificate III -
Individual-Support
First Aid Certificate -
Certificate IV -
Mental Health
Certificate II -
Security Operations