Keshia Koda Carneiro

• Oversaw and organized calendar to schedule reservations and monitor cancellations;
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process;
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction;
• Welcomed each new arrival pleasantly and confirmed reservations and identification;
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests;
• Collected room deposits, fees, and payments;
• Collaborated with team members to handle guest requirements from check-in through check-out;
• Managed lost and found items;
• Oversaw fast-paced front desk operations and guests' needs at busy facility;
• Resolved service-related problems and documented actions in system;
• Confirmed relevant guest information and payment methods to prevent fraud;
• Monitored security cameras to maintain safety and security of guests and hotel;
• Kept accounts in balance and ran daily reports to verify totals;
• Implemented marketing and promotional initiatives to increase occupancy;
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization;
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers;
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation;
• Monitored staff performance and provided feedback and guidance;
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate;
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Scheduled office meetings and client appointments;
• Restocked supplies and placed purchase orders to maintain adequate stock levels;
• Executed record filing documentation to improve organization and management;
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient;
• Created and maintained databases to track and record customer data;
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data;
• Processed customer orders accurately and within agreed timeframes to meet service standards;
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services;
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests;
• Liaised between clients and vendors and maintained effective lines of communication;

• General cleaning services at residences, offices, buildings and end leases;
• Used time management and efficient cleaning methods to meet deadlines;
• Clean inside and outside of oven, microwave, dishwasher, fridge, defrost freezer (if supplied);
• Clean windows, window sills/tracks, window and door frames and fly screens;
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols;
• Removed trash, debris and other waste materials from premises;
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Managed time to juggle multiple tasks;

• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving;
• Maintained composure and work quality while under stress;
• Stocked and rotated food items according to expiration dates;
• Maintained high personal grooming standards and uniform presentation;
• Used manual or electric appliances to clean, peel, slice and trim foods;
• Operated food slicers, grinders and chopper in accordance with safety guidelines;
• Maintained clean, trash-free workspaces to maximize productivity and safety;
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols;
• Transported food items from storage areas to kitchen for prepping;
• Followed recipes and chef instructions to prepare food correctly;
• Plated and presented food following chef requirements;
• Labeled and stored all food items correctly and checked expiration dates routinely;
• Learned other teammates' work tasks to train as backup;
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods;
• Unloaded food deliveries and stored items in proper locations for easy access;
• Monitored food temperatures and quality throughout shifts;
• Cleaned and maintained work areas, equipment and utensils;
• Loaded dishes, glasses and tableware into dishwashing machines;
• Removed trash and cleaned kitchen garbage containers.

• Provided beneficial support to Human Resources
department with any tasks as required, ensuring that all policies and procedures were fully followed;
• Provide guidance to executive and management staff regarding HR issues;
• Rewrite job descriptions to appeal to targeted talent pool and attract high-quality employees;
• Assist with orientation and training of all new employees;
• Advise management on adapting key policies related to employee wellness incentives;
• Implemented social media initiatives for new employee search strategies;
• Assist in conducting employee surveys;
• Reviewed monthly employee tracking reports;
• Sourced, qualified and screening interviews with job candidates;
• Experience sourcing Candidates by identifying and using a variety of mediums including LinkedIn, headhunting, employee referrals, meetings, community partners and at events;
• Audited job postings for old pending on-hold and draft positions;
• Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations;
• Set up and completed more than 30 weekly candidates interviews;
• Conducted interviews to ensure solid cultural alignment between client and candidate;
• Conducted new employee onboarding and orientation programs, ensuring a smooth integration into the organization;
• Negotiated candidate salaries and prepared employment contracts and sending job offer letters;
• Partnered with the IT department to create a streamlined onboarding process for new hires;
• Oversaw new employees and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires;
• Addressed employee harassment allegations, work complaints and other concerns diligently;
• Maintain accurate and up-to-date employee records, ensuring confidentiality and data privacy;
• Manage the administration and communication of employee programs, including health and life insurance and wellness initiatives;
• Conduct benefits orientation for all employees and new hires and facilitate open enrollment process.

● Employee data management and reporting;
● Compliance and legal requirements;
● Employee records and documentation, input of any additional information via SAP, as department transfer, salary, role or termination;
● Answers emails with an appropriate greeting, salutation, signature, or standard closing;
● Initiate contact with clients by email, letter, or telephone to answer questions or provide information;
● Organizing files;
● Confidentiality and data protection;
● Assist in the recruitment process;
● Assist in background and reference checks;
● Maintaining compliance records and ensuring tracking tools are accurate and up to date to;
● Assist in preparing job offer letters;
● Compile and update employee records (hard and soft copies).