Keshia Storck
Clarkson
Summary
Highly organized and detail-oriented professional with extensive experience in administration, client management, and operational support. Demonstrated expertise in streamlining interdepartmental communication, managing complex scheduling, and maintaining precise databases. Skilled in task prioritization, efficient problem-solving, and delivering exceptional customer service. Eager to leverage administrative and organizational skills to contribute effectively in a dynamic administrative role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Rental Agent
Northside Rentals
01.2024 - 06.2025
- Process vehicle rental reservations and walk-in customers efficiently
- Convey rental T&C's with customer and confirm with them that they understand prior to singing their rental agreement as well as giv options to customersConduct pre/post rental inspections and document car conditions
- Processing payments and deposits
- Resolve customer concerns and familiarize them with their rental car
- Monitoring fleet availability and communicating shortages if required
- Maintain accurate rental records and customer databases
- Prepare daily sales reports and inventory summaries
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Customer Service Officer/Administration
Inserve (Formerly Construct/Ambrose)
04.2022 - 12.2024
- Streamlined communication between customers and internal departments for timely resolutions
- Addressed customer complaints and mitigated issues
- Ability to handle large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Delivered prompt service to prioritize customer needs.
Inventory Manager
Wizard Pharmacy
12.2021 - 04.2022
- Purchasing and production to maintain levels of quality and on-hand inventory
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material
- Monitored inventory levels to confirm compliance with company policy.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Created and updated regular inventory reports and records.
- Assisted as a pharmacy assistant as well as the stay on checkout during during high volume moments
Customer Service Attendant/Manager
Muzz Buzz
05.2009 - 03.2013
- Stock take and ordering from suppliers
- Team meetings to discuss productivity and efficiencies
- Banking and financial management responsibilities
- OH&S checks and compliance
- Monthly maintenance reports
Registered Veterinary Nurse
Emergency Veterinary Hospital (EVH)
08.2017 - 12.2021
- Communicating and advising with clients in clinic and over the phone in a clear professional manner
- Monitoring anesthetic procedures and post-operative recovery
- Nursing tasks such as triaging patients in emergency and critical care, regular vital checks of patients admitted in hospital and husbandry tasks
- Invoicing clients, sending histories and processing pet insurance forms
- Admitting and discharging patients
- Preparing medications
- Processing bloods with Idexx (an in-house blood machine that can analyze blood for quick assessment)
- Placing catheters, injecting medications and collecting blood
- Digital X-ray image processing
- Practicing OH&S requirements and maintenance of equipment
Registered Veterinary Nurse
Vogue Vets
07.2016 - 08.2017
- Registered veterinary nurse duties such as consistent daily anesthetic monitoring and post procedure recovery
- Professionally advising with clients to help understand medical and prophylactic procedures with animals they own
- Admitting and discharging patients
- Preparing medications
- Practicing OH&S requirements and maintenance of equipment
- Volunteering with Caryn Vet Hospital during this period to advance my knowledge and skill set
Trainee and Registered Veterinary Nurse
Caryn Veterinary Clinic
01.2015 - 09.2016
- Nursing tasks such as triaging patients in emergency and critical care, regular vital checks of patients admitted in hospital and husbandry tasks
- Communicating clearly and effectively with fellow veterinarians and nurses
- Invoicing clients, sending histories and processing pet insurance forms
- Admitting and discharging patients
- Preparing medications
- Prioritizing and triaging patients
Trainee Veterinary Nurse
Birds & Exotics Veterinary Services
04.2013 - 01.2015
- Volunteering 80 hours in conjunction with study
- Progressed to employment as Trainee Veterinary Nurse within a few months of volunteering
- 1x day per week whilst studying to develop skills within the industry as well as unusual small companion animals such as rabbits, guinea pigs, bird species and reptile species requiring specialized care for the clients and pets
Education
Certificate IV -
Veterinary Nursing
Perth, WACertificate III - undefined
Animal Companionship & Husbandry
Certificate II - undefined
Animal care - First aid
Certificate III - undefined
In Hospitality & Tourism
Year 12 - undefined
Skills
Knowledge of database software apps such as Word, Excel, One note
- Ability to multitask between emails, call or walk-ins
- Program management
- Database management
- Data entry
- Technical support
- Records maintenance
- Call documentation
- Customer support
- Inbound call management
- Documentation and reporting
- Complaint handling
- Accurate transaction tracking
- Client support
- Proficient in technology
- Proficient in Microsoft Word and Excel system
- Excel proficiency
- Commitment to professional standards
- Unpacking deliveries
- Relationship building
- Payment processing
- Reliability
- Problem-solving abilities
- Product promotion
- Multitasking ability
- Organizational skills
- Multitasking Abilities
- Team building
- CRM software
- Call center experience
Certification
- Fully Qualified and Registered Veterinary Nurse with Veterinary Nurses Board
- Certificate IV Veterinary Nursing
- Certificate III Animal Companionship & Husbandry
- Certificate II Animal care - First aid
- Certificate III In Hospitality & Tourism
- Graduated year 12 with high distinction in 3 class units
Timeline
Rental Agent
Northside Rentals
01.2024 - 06.2025
Customer Service Officer/Administration
Inserve (Formerly Construct/Ambrose)
04.2022 - 12.2024
Inventory Manager
Wizard Pharmacy
12.2021 - 04.2022
Registered Veterinary Nurse
Emergency Veterinary Hospital (EVH)
08.2017 - 12.2021
Registered Veterinary Nurse
Vogue Vets
07.2016 - 08.2017
Trainee and Registered Veterinary Nurse
Caryn Veterinary Clinic
01.2015 - 09.2016
Trainee Veterinary Nurse
Birds & Exotics Veterinary Services
04.2013 - 01.2015
Customer Service Attendant/Manager
Muzz Buzz
05.2009 - 03.2013
Certificate III - undefined
Animal Companionship & Husbandry
Certificate II - undefined
Animal care - First aid
Certificate III - undefined
In Hospitality & Tourism
Year 12 - undefined
Certificate IV -
Veterinary Nursing
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