KESHIKA ANUGU
GUILDFORD,NSW
Summary
Detail-oriented professional with exceptional communication and project management skills, thriving in fast-paced, high-volume environments. Currently serving as an Account Development Specialist while actively supporting Credit Control Officer responsibilities, bringing a robust understanding of credit control, accounts receivable and collections processes. Recognized for a proactive approach to identifying and resolving issues, optimizing processes and enhancing team objectives through collaboration, accuracy and strong commercial awareness. Committed to driving results and fostering positive relationships that contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Account Development Specialist
element14 Electronics
Sydney, NSW
04.2025 - Current
- Developed and managed customer account portfolio to enhance relationships and drive sustainable revenue growth.
- Facilitated resolution of customer inquiries related to orders, pricing, billing and account status to enhance customer satisfaction.
- Engaged with cross-functional teams to ensure swift and effective resolution of account-related challenges.
- Utilized strong understanding of credit control and accounts receivable to support timely collections and address payment disputes.
- Conducted thorough credit reviews and account assessments to identify and escalate high-risk or overdue accounts, ensuring compliance with company policy.
- Conducted risk assessments within accounts to minimize exposure and safeguard customer relationships.
- Ensured comprehensive documentation of customer interactions and actions to enhance data integrity in CRM and ERP systems.
- Maintained a high standard of telephone professionalism to facilitate sensitive commercial interactions with customers.
Business Development Specialist (Part-Time)
element14 Electronics
Sydney, NSW
04.2022 - 04.2025
- Supported client liaison, customer support and account enquiries.
- Collaborated with cross-functional teams to create tailored solutions for clients, improving customer satisfaction.
- Executed targeted marketing campaigns that increased brand awareness within key demographics.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs and presenting customized solutions tailored to their requirements.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Strengthened negotiation and communication skills in a commercial environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
- Opened over 25 new accounts, exceeding goals 30%.
PI Counting (Part-Time)
element14 Electronics
Sydney, NSW
02.2022 - 04.2022
- Conducted physical inventory counts to ensure accurate stock levels and reporting.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Conducted surveillance for up to 8 hours at time.
Education
Bachelor of Business - Human Resources Management
Western Sydney University
Sydney, New South Wales, NSW07.2026
Skills
- Effective lead generation
- Workflow management expertise
- Customer relationship management expertise
- Results driven
- Accounts receivable management
- Financial reconciliation
- Proficient in Microsoft applications
LANGUAGES
English | Telugu | Hindi
Timeline
Account Development Specialist
element14 Electronics
04.2025 - Current
Business Development Specialist (Part-Time)
element14 Electronics
04.2022 - 04.2025
PI Counting (Part-Time)
element14 Electronics
02.2022 - 04.2022
Bachelor of Business - Human Resources Management
Western Sydney University