Keshmita Ghimire
BAULKHAM HILLS,NSW
Overview
4
4
years of professional experience
Work History
ICT Delivery Manager
Tokio Marine Management Pty Ltd
02.2025 - Current
- Analysing system infrastructure, business processes, and information requirements to assess and recommend ICTsolutions that support optimal business practices and
organisational needs. - Contributing to ICT strategies, policies, and plans by providing business analysis insights and recommendations based on system and process analysis.
- Managing ICT operational activities by analysing priorities across system development, maintenance, and operational tasks to ensure alignment with business needs.
- Collaborating with business stakeholders and end-users to elicit, analyse, document, and validate detailed business, functional, and non-functional requirements.
- Developing and maintaining functional specifications, solution documentation, and analysis artefacts that bridge business requirements with technical implementation.
- Evaluating ICT solutions and system changes through feasibility, impact, and risk analysis, recommending optimal practices to improve efficiency and service outcomes.
- Implementing and managing quality assurance activities, including validation of deliverables against documented requirements and industry standards.
- Managing solution testing and deployment activities, including system testing and user acceptance testing, to ensure solution quality, integrity, and readiness for BAU.
- Contributing to defining and managing delivery scope, milestones, schedules, dependencies, and success criteria, monitoring progress to ensure quality and timeliness.
- Developing and maintaining delivery roadmaps and release schedules including standard, major, minor, and emergency releases to support controlled implementation.
- Act as a delivery liaison between internal and external stakeholders, business leaders, technical teams, and vendors, providing clear visibility of requirements, delivery
status, risks, and impacts. - Monitor delivery performance against agreed plans, milestones, KPIs, and service measures, managing issue resolution and informed trade-off decisions where required.
- Contributing to continuous improvement initiatives by analysing service performance, recurring issues, and solution effectiveness to enhance ICT service delivery.
- Track delivery milestones, monitor task completion against agreed schedules, and assess delivery outcomes to ensure adherence to quality standards and timelines.
- Managing and coordinating ICT initiatives across the delivery lifecycle, including initiation, development, testing, deployment, and transition to BAU operations, ensuring alignment with documented business requirements.
Service Delivery Analyst
Tokio Marine Management Pty Ltd
05.2023 - 01.2025
- Monitor service performance and analyse service metrics and data to identify trends and patterns.
- Ensure compliance with service level agreements (SLAs) and business requirements.
- Manage service escalations and ensure timely resolution of service issues.
- Working with users to formulate and document business requirements.
- Identify, investigate, and analyse existing business processes, procedures, and work practices to
identify areas for improvement in service delivery. - Conduct root cause analysis and problem-solving to address service delivery issues.
- Applying project management methodologies, principles, and techniques to develop detailed project
plans, including cost estimation, resource allocation, and project management. - Evaluating potential solutions and recommending optimal business practices and system
functionalities to enhance efficiency and productivity. - Creating functional specifications that clearly outline the requirements for system developers,
serving as a bridge between business needs and technical implementation. - Developing user documentation and training materials, as well as conducting formal training sessions
for end-users to facilitate a smooth transition to new systems or processes. - Develop and implement service improvement initiatives based on data analysis and stakeholder
requirements. - Monitoring service delivery performance against established KPIs and SLAs and providing regular
reports to management. - Maintain up-to-date knowledge of the landscape – As-is and Delta towards future roadmap.
TIS Project Coordinator
The College Of Law
07.2022 - 05.2023
- Work with the Project Manager and IT Manager to manage and deliver technology business as usual projects and across the TIS project portfolio.
- Work with Project Manager / IT Manager to develop internal business as usual processes, policies, and systems.
- Manage and deliver business-as-usual projects to ensure the successful delivery to quality, scope, and time.
- Prepare and maintain business as usual documentation.
- Apply project management codes and raise requests.
- Tracking projects tasks through their stages.
- Scheduling the projects tasks and resources with vendors.
- Monitor and maintain risk and issues registers.
- Coordinates activities on allocated projects to deliver to plan and budget.
- Working with the IT Team regarding prospective projects.
- Report on project financials.
- Assist with leadership of cross-functional teams to deliver projects.
- Other project tasks as required.
Education
Bachelor of Business Information Systems -
Australian Institute of Higher Education
SydneyTimeline
ICT Delivery Manager
Tokio Marine Management Pty Ltd
02.2025 - Current
Service Delivery Analyst
Tokio Marine Management Pty Ltd
05.2023 - 01.2025
TIS Project Coordinator
The College Of Law
07.2022 - 05.2023
Bachelor of Business Information Systems -
Australian Institute of Higher Education