Keshvi Patel

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Approved regular payroll submissions for employees.

Worked with sales team inside & outside the organisation to create new business opportunities.

• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.

• Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the hospitality industry