Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Languages
References
Timeline
Generic

Keshyia Perera

Glen Waverley,Australia

Summary

Dynamic Lead Business Analyst at Latitude Financial Services, adept at driving operational efficiency and stakeholder engagement. Expert in user acceptance testing and business analysis, I excel in sprint planning and backlog management. Proven ability to deliver impactful solutions while fostering collaboration and continuous improvement across teams.

Overview

8
8
years of professional experience

Work History

Lead Business Analyst

Latitude Financial Services
06.2021 - Current
  • Coordinated changes within personal Loans team, boosting operational efficiency.
  • Led business analysis for Originations and decisioning in Simple integration program.
  • Facilitated workshops to gather stakeholder input and accurately define project scope.
  • Created Jira stories while tracking modifications and documentation in Confluence.
  • Developed user acceptance testing plans to validate solution quality and functionality.
  • Delivered support by tracking issues and promptly communicating resolutions to end users.
  • Engaged multiple stakeholders to ensure comprehensive requirements gathering.
  • Assisted senior product managers with tasks, gaining exposure to product analysis.

Process Specialist/Workforce Coordinator

Telstra
01.2020 - 01.2021
  • Preparation of Reports for the Workforce Management Team
  • Performed Data analysis and problem solved on issues highlighted on Key Reports
  • Knowledgeable in using Open Air and Power Bi
  • Discussed high level business requirements with key stakeholders for resource planning.

Small Business Consultant/Assistant Manager

ANZ
01.2019 - 01.2020
  • First point of contact for Small Business customers
  • Completed applications for temporary overdrafts, term deposits and Loan accounts
  • Supported with administrative tasks as an Assistant Manager
  • Collaboration with other departments such as Internet banking, Merchants and Commercial Cards
  • Mentored small business owners on best practices for sustainable growth.

Project Management Intern

Shinewing Australia
01.2018 - 01.2019
  • Documented critical points related to discussions on new systems implementation.
  • Developed process maps outlining business requirements.
  • Streamlined finalization of risk strategies for Risk Quality Manager.
  • Conducted vendor workshops to enhance skills and knowledge.
  • Initiated discussions with external and internal stakeholders to gather insights.
  • Tested newly developed CRM system, providing actionable feedback to development team.
  • Analyzed data management processes, cleansing over 2,000 individual data forms and 20,000 organizational data forms integrated into CRM system.

Customer Consultant

Commercial Credit Services
01.2017 - 01.2019
  • Customer Service: Communicated with customers to provide a tailored solution
  • Learning and Operating the -, “Wintergate System “to check Customer Files and Information
  • Consistently met KPI’s
  • Provided customer support by addressing inquiries and resolving issues effectively.
  • Conducted training sessions for new staff on company policies and customer service standards.
  • Developed and maintained positive relationships with customers through efficient communication.

Education

Bachelor of Business - Economics and Business Strategy

Monash University

Skills

  • Business analysis and requirements
  • User journey mapping
  • Acceptance criteria development
  • Sprint planning and backlog management
  • Project coordination
  • Status and planning meetings
  • Bug resolution support
  • User acceptance testing (UAT)
  • Continuous improvement processes
  • Microsoft Office Suite proficiency
  • Atlassian tools expertise
  • Product analysis

Accomplishments

  • Student Professional Development Symposium (Feb 7th, 2018) Opportunity to hear from top industry professionals such as: “Kate Morris” (Co-founder and director of Adore
  • Beauty), Elliot Costello (Co-founder, CEO of YGAP) and Nick Riewoldt (professional AFL player)
  • Participated in workshops that helped to develop Leadership skills, as well as other critical skills important in the Business industry today
  • Club Member Monash University Dance Sport (2017-2019)
  • Coordinated and planned club activities (Social dance parties, the Annual Ball, Medal night)
  • Led budget discussions which involved streamlining processes to improve the overall efficiency of the club Supervised activities to ensure that they are running smoothly e.g.: class minding Answering member enquiries

Volunteer Experience

  • WomenTech Global Ambassador, As a member of WomenTech I actively aim to inspire and Support women in the STEM industry I also had the opportunity to expand my Network and develop my Leadership skills
  • Good Samaritans shoe box, Packing clothes and other necessities for children in disadvantaged areas
  • Relay for life 2015, Volunteered for ‘Relay for life’ and successfully fundraised over $250 in donations for the Australian Cancer council
  • Leo Club of Knox- As a member of the ‘Leo club of Knox’, I have been involved in organizing and assisting in many charity events, such as Trivia nights and Christmas parties, to help raise funds for charity organization’s o
  • Red Cross charity collections, Contributed to raising donations for the red cross foundation.

Languages

Sinhalese
Professional

References

References available upon request.

Timeline

Lead Business Analyst

Latitude Financial Services
06.2021 - Current

Process Specialist/Workforce Coordinator

Telstra
01.2020 - 01.2021

Small Business Consultant/Assistant Manager

ANZ
01.2019 - 01.2020

Project Management Intern

Shinewing Australia
01.2018 - 01.2019

Customer Consultant

Commercial Credit Services
01.2017 - 01.2019

Bachelor of Business - Economics and Business Strategy

Monash University

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Keshyia Perera