Keshyia Roschelle Christine Perera
Glen Waverley
Summary
Dynamic Business Analyst engaged in a large-scale integration program at a leading financial institution, offering advanced expertise in Agile methodologies and proficiency with tools such as Jira and Confluence. Exceptional analytical skills enable the structuring of compelling arguments backed by data-driven insights to influence key outcomes. Proven ability in stakeholder management and partnership development ensures alignment and collaboration across diverse teams. A proactive problem solver focused on team success, skilled in prioritizing competing demands to achieve critical objectives while effectively documenting requirements and business processes.
Overview
9
9
years of professional experience
Work History
Business Analyst
Latitude Financial Services
06.2021 - Current
- Responsible for coordinating changes within the personal Loans team
- Responsible for creating stories via Jira and tracking changes and documentation in confluence
- Working as a Lead BA in the Originations and decisioning scope as Part of the Symple integration program
- Responsible for multiple stakeholder interactions to ensure that all the requirements have been captured and gathered
- Stepped up to lead product manager responsibilities, including [preparation of DDO materials, Marketing comms and helping with delivery of initiatives, while covering for a senior team member.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Facilitated workshops to drive consensus on project objectives and timelines among stakeholders.
Process Specialist/Workforce Coordinator
Telstra
01.2020 - 01.2021
- Preparation of Reports for the Workforce Management Team
- Performed Data analysis and problem solved on issues highlighted on Key Reports
- Knowledgeable in using Open Air and Power Bi
- Discussed high level business requirements with key stakeholders for resource planning
Small Business Consultant/Assistant Manager
ANZ
01.2019 - 01.2020
- First point of contact for Small Business customers
- Completed applications for temporary overdrafts, term deposits and Loan accounts
- Supported with administrative tasks as an Assistant Manager
- Collaboration with other departments such as Internet banking, Merchants and Commercial Cards
Project Management Intern
Shinewing Australia
01.2018 - 01.2019
- Responsible for documenting critical points in relations to discussions which involved the implementation of new systems
- Developing the process maps on Business requirements
- Streamlined tasks which involved finalizing risk strategies for the Risk Quality Manager
- Trained in Vendor workshops
- Initiated discussions with external and internal stakeholders of the company
- Responsible for testing the newly developed CRM system and providing feedback to the development team
- Analyzed and assisted the test team with the data cleanse/data management process. This involved cleansing and categorizing over 2000 forms of individual data and over 20,000 forms or organizational data integrated into the CRM system.
Customer Consultant
Commercial Credit Services
01.2017 - 01.2019
- Customer Service: Communicated with customers to provide a tailored solution
- Learning and Operating the - “Wintergate System “to check Customer Files and Information
- Consistently met KPI’s
Education
Bachelor of Business - Economics and Business Strategy
Monash University
Melbourne10.2019
Skills
- Business analysis expertise
- Product management experience
- Sprint Planning
- Backlog Management/Backlogs
- Project Team Coordination
- Bug Resolution
- UAT Support
- Continuous Improvement Process
- Microsoft Visio
- Microsoft Power Point
- Microsoft Excel
- Microsoft SharePoint
- Atlassian JIRA
- Experience with Atlassian Confluence
Accomplishments
- Student Professional Development Symposium (Feb 7th, 2018)
- Opportunity to hear from top industry professionals such as: “Kate Morris” (Co-founder and director of Adore
- Beauty), Elliot Costello (Co-founder, CEO of YGAP) and Nick Riewoldt (professional AFL player)
- Participated in workshops that helped to develop Leadership skills, as well as other critical skills important in the Business industry today
- Club Member Monash University Dance Sport (2017-2019)
- Coordinated and planned club activities (Social dance parties, the Annual Ball, Medal night)
- Led budget discussions which involved streamlining processes to improve the overall efficiency of the club
- Supervising activities to ensure that they are running smoothly e.g.: class minding
- Answering member enquiries
GM Quarterly Award Recipient
Drove a complete funnel optimisation initiative for a customer product, leading all stages from strategy to successful execution, and earning the GM Quarterly Award.
Languages
English
Native or Bilingual
Sinhalese
Professional Working
Timeline
Business Analyst
Latitude Financial Services
06.2021 - Current
Process Specialist/Workforce Coordinator
Telstra
01.2020 - 01.2021
Small Business Consultant/Assistant Manager
ANZ
01.2019 - 01.2020
Project Management Intern
Shinewing Australia
01.2018 - 01.2019
Customer Consultant
Commercial Credit Services
01.2017 - 01.2019
Bachelor of Business - Economics and Business Strategy
Monash University
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