Ket Diwanji
Perth,Australia
Summary
Results-driven hospitality and business development leader with a proven track record in driving operational improvements and expanding market presence. Recognised for fostering strong relationships and leading high-impact projects that enhance customer experiences and contribute to revenue growth.
Overview
10
10
years of professional experience
Work History
Account Manager - Western Australia
Prana Chai
, Australia
11.2025 - Current
- Manage and grow wholesale and hospitality accounts across Western Australia
- Drove new business development through targeted outreach and strategic partnership acquisition to expand market presence
- Build and maintain strong relationships with café and retail partners
- Coordinate pricing, onboarding, and ongoing account support for venues
- Oversaw end-to-end order management, ensuring timely deliveries, effective logistics coordination, and prompt issue resolution
- Use Salesforce to track accounts, manage pipelines, and maintain accurate customer and sales records
- Managed invoicing and accounting functions for WA accounts, maintaining financial accuracy and supporting revenue growth
- Work closely with internal teams to support distribution and regional growth strategy
Operations Manager
Ground & Co
Northbridge, Australia
04.2023 - 10.2025
- Managed operations at Ground and Co, ensuring efficient service and customer satisfaction.
- Led café operations, overseeing staffing, rostering, supplier management, menu planning, and service delivery to ensure smooth daily functions
- Developed and implemented operational improvements, enhancing workflow processes and contributing to revenue growth
- Managed budgeting, inventory control, purchasing, and financial administration
- Trained and mentored staff, fostering a strong team culture and improving staff retention
- Collaborated with at-risk youth to facilitate job experience opportunities
- Implemented process improvements to streamline inventory management procedures.
- Trained and mentored team members on operational best practices and safety protocols.
Café Manager / Bar Manager
Previous Roles
06.2016 - 01.2023
- Oversaw daily café operations, led staff, and enhanced customer experience.
- Recruited, trained, managed and evaluated cafe staff performance.
- Developed and implemented customer service policies and procedures for cafe staff.
- Trained staff in stock management practices and effective sales techniques
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Education
Master of International Hotel Management - Hospitality Management
Blue Mountains Hotel Management School
06-2018
Bachelor of Science - Hospitality Studies
Skills
- Account Management
- Client Account Strategy
- Sales Strategy
- Customer Experience
- Client relations
- Account oversight
- Stakeholder Engagement
- Project Coordination
- Salesforce CRM
- Invoicing
- Needs analysis
- Budgeting
- Inventory Management
- Leadership
- Employee mentoring
- Customer relationships
Timeline
Account Manager - Western Australia
Prana Chai
11.2025 - Current
Operations Manager
Ground & Co
04.2023 - 10.2025
Café Manager / Bar Manager
Previous Roles
06.2016 - 01.2023
Master of International Hotel Management - Hospitality Management
Blue Mountains Hotel Management School