Ketan Sagwal
Summary
Technology-oriented individual delivers excellent support and troubleshoot problems quickly. A confident guy with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Assistant
Shine Logistics (India)
2022.07 - 2023.06
- Resolving customer complaints or issues in a timely and efficient manner
- Assisting customers with order processing, returns, and exchanges
- Handling customer feedback and forwarding it to relevant departments for improvements
Team Member
Eldarin Services Metro (Australia)
2023.08 - Current
Receptionist
Local Health Clinic (India)
2022.03 - 2022.07
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer or mail
Education
Bachelor of IT (ICT Security) - Information Technology
Edvantage Institute Australia
Melbourne, VIC09.2026
Skills
- Tech Savvy with great computer literacy.
- Detail-oriented and highly organized.
- Time management and organizational skills.
- Customer Support Abilities
- Great at Call Center Operations
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Certification
- RSA (Responsible Service Of Alcohol), SITHFAB021, 10/2023, 10/2026
- RSG (Responsible Service Of Gaming), MODULE 1, 09/2023, 09/2026
Languages
English
Hindi
Punjabi
References Available
True
Timeline
Team Member
Eldarin Services Metro (Australia)
2023.08 - Current
Customer Support Assistant
Shine Logistics (India)
2022.07 - 2023.06
Receptionist
Local Health Clinic (India)
2022.03 - 2022.07
Bachelor of IT (ICT Security) - Information Technology
Edvantage Institute Australia
- RSA (Responsible Service Of Alcohol), SITHFAB021, 10/2023, 10/2026
- RSG (Responsible Service Of Gaming), MODULE 1, 09/2023, 09/2026
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