Ketan Seth

Results-driven leader with over 20 years of experience managing operations across multiple high-profile environments. Proven expertise in service delivery, team leadership, client retention, and cost management within competitive industries. Skilled in driving operational excellence, improving profitability, and fostering long-term partnerships with clients and stakeholders. Adept at managing large, diverse teams and ensuring compliance with industry regulations. Committed to delivering exceptional results in the commercial cleaning industry.

• Navigating Change, Dale Carnegie Evolve Melbourne, 02/01/22
• Public Speaking and Facilitation, The Voice of Confidence, 11/01/21
• Leveraging Negotiation Skills, The Voice of Confidence, 09/01/21

• General Manager, Yes Care Cleaning, 08/01/23, Present, Lead operations across 17 venues across Victoria and Sydney, implementing process improvements that increased customer satisfaction by 19%., Cultivated relationships with key suppliers and stakeholders, enhancing operational efficiency and service delivery., Led the planning and execution of digital innovation, a strategically important initiative that boosted venue engagement and profitability., Successfully managed the tender and proposal processes, coordinating cross-functional teams and delivering the project on time and within budget., Developed and launched innovative concepts that increased customer engagement by 7% and contributed to a 12% revenue growth., Directed cross-functional teams in complex projects and achieved ISO certifications in Quality, Environmental Management, and Occupational Health & Safety.
• Senior Operations Manager, Silk Hospitality, 04/01/22, 08/01/23, Managed daily operations for large-scale hospitality venues, including hotels, ensuring service excellence and regulatory compliance., Collaborated with leadership teams to develop strategic initiatives that improved service delivery and operational efficiency across multiple sectors., Worked with the CEO to design and implement operational strategies across multiple sites, aligning with organizational goals., Managed portfolios of high-end hotels such as Crown Hotels, Intercontinental, Marriott group of hotels and Pan Pacific hotel group, focusing on sales and guest engagement., Developed and executed operational trading plans, ensuring successful trade-driving initiatives., Provided strategic leadership in creating business plans and setting performance targets., Built strong relationships with stakeholders, leveraging commercial acumen to drive growth., Delivered presentations and communications to both internal and external audiences.
• Hospitality Manager, Department of Justice and Community Safety /GEO Group Australia, 08/01/20, 03/01/22, Led field-based and customer-facing teams, achieving and exceeding performance targets., Implemented transformational leadership practices to inspire and develop team members., Ensured high attention to detail and effective time management in all operational activities., Facilitated continuous professional development and coaching to promote self-management among team members.