KETMANEE KUMPIRO
Product Specialist (CPAP)/ Regulatory Affairs/Liftstyle Assistant
Waroona,WA
Summary
Hardworking and passionate with all the jobs responsibilities, strong organizational, multitasking skills with 5 years of Medical industry work experience. Willingness to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities with positive attitude and communication.
Overview
11
11
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Lifestyle Assistant
Quambie Park Waroona INC.
02.2024 - Current
- Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
- Provided top-notch customer service by promptly responding to inquiries, addressing concerns, and offering solutions that met client expectations.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Assisted clients with physical therapy exercises.
- Preserved patient safety by following safety protocols.
Internal Auditor
Medical Intensive Care Co.,Ltd
10.2021 - 04.2022
- Identified and reported audit issues.
- Documented recommendations to improve internal controls.
- Recommended new methods to improve internal controls and operating efficiency.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Explained risk and compliance concepts to managers and executives.
- Assisted in employee training and coaching regarding company SOPs.
- Trained newly hired employees on company processes, procedures and deadlines.
Regulatory Affairs
Medical Intensive Care Co.,Ltd
12.2018 - 04.2022
- Kept up-to-date with changes in regulatory legislation and guidelines and obtained marketing permissions.
- Assisted with regulatory product compliance initiatives such as Ventilation and Endoscopy.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Interpreted regulatory rules or rule changes and monitored communication through corporate policies and procedures.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Analyzed product complaints and made recommendations regarding reportability.
- Worked with governance committees to make and evaluate plans.
- Recommended improvements to processes.
- Labeled, stored and packaged products and wrote comprehensible product information leaflets and labels.
- Represented company medical industry during communications with global regulatory agencies.
Product Specialist
Medical Intensive Care Co., Ltd
12.2018 - 04.2022
- Continually expanded knowledge of Continues Positive Airway Pressure (CPAP), Respiratory and ENT product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to sales team members.
- Assisted with demonstrations for Continues Positive Airway Pressure (CPAP) to showcase functionality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Care Service
Medical Intensive Care Co.,Ltd
08.2017 - 02.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
Applied Thai Traditional Medicine Sawangloak Clinic
07.2016 - 06.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consult for Thai applied traditional medicine massage techniques
- Translation for patient's “communication between patient's and chiropractor”
- Selling therapy packages.
- Inputting patient information into a database accurately
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress Trainee
Courtyard By Marriott Hotel
04.2014 - 10.2014
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Banquet Waitress (Part Time)
Westin Hotel
03.2013 - 05.2013
- Assessed staff assignment sheets and assisted in fair task delegation.
- Directed and managed banquet functions for events.
- Adhered to Operational Health and Safety Administration rules and regulations; keeping guests and employees safe at all times despite hazards.
- Memorized menus prior to events and took guest orders.
Education
Bachelor of Applied Thai Traditional Medicine - Medicine
Burapha University
High School Diploma -
Makkasan Pitthaya High School
Skills
ISO 13485 Standards
Regulation and Compliance
Time Management/Auditing Assignments
Product and service knowledge
Customer Service/Customer Relations
Customer Preferences
Client assistance
Well-being understanding
Active Listening
Team Goals/Willingness to Learn
Certification
Certified Internal Auditor, ISO 13485:2016, Medical Intensive Care Co.,Ltd, 09/2021.
Timeline
Lifestyle Assistant
Quambie Park Waroona INC.
02.2024 - Current
Internal Auditor
Medical Intensive Care Co.,Ltd
10.2021 - 04.2022
Regulatory Affairs
Medical Intensive Care Co.,Ltd
12.2018 - 04.2022
Product Specialist
Medical Intensive Care Co., Ltd
12.2018 - 04.2022
Customer Care Service
Medical Intensive Care Co.,Ltd
08.2017 - 02.2018
Customer Service Representative
Applied Thai Traditional Medicine Sawangloak Clinic
07.2016 - 06.2017
Waitress Trainee
Courtyard By Marriott Hotel
04.2014 - 10.2014
Banquet Waitress (Part Time)
Westin Hotel
03.2013 - 05.2013
Bachelor of Applied Thai Traditional Medicine - Medicine
Burapha University
High School Diploma -
Makkasan Pitthaya High School
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