Ketu Patel
Marsden Park
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank
04.2024 - Current
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responding to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reducing outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
Online Team Leader
Coles Supermarket
06.2021 - 08.2024
- Monitor team performance and provide constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
- Reporting to Manager about day-to-day running of online department.
Customer Service Representative
Kmart Supermarket
03.2019 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products information, services and availability.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduate Certificate - AutoCAD And Interior Construction
Sydney Design Institute
Sydney, NSW04.2023
Bachelor of Science - Mathematics
Gujarat University
Ahmedabad, Gujarat05.2016
Skills
- Team Supervision
- Problem-Solving
- Attention to Detail
- Time Management
- Positive Attitude
- Multitasking Abilities
- Organization
Timeline
Customer Care Specialist
Commonwealth Bank
04.2024 - Current
Online Team Leader
Coles Supermarket
06.2021 - 08.2024
Customer Service Representative
Kmart Supermarket
03.2019 - 04.2023
Graduate Certificate - AutoCAD And Interior Construction
Sydney Design Institute
Bachelor of Science - Mathematics
Gujarat University
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