Keturah Becsi

• Set and implement strategic goals and initiatives to align the store with the company mission, values, and vision
• Analyse data from financial reports to identify areas of improvement in store operations
• Monitor KPI's to optimise store performance
• Analyse customer feedback, data, and trends to improve operational processes
• Establish daily and weekly objectives for team members related to customer service performance.
• Optimise staffing schedules to ensure adequate coverage during peak hours while minimising labour costs.
• Motivate team members through positive reinforcement of their achievements.
• Enhance store appearance with meticulous merchandising, visual displays, and well-organised inventory management.
• Manage inventory levels to ensure accurate stock availability for customers.
• Maintain strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
• Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
• Recruit candidates for open positions following established hiring practices.
• Assist upper management in decision-making by providing relevant insights from store operations.
• Acting state area manager secondments.
• FY 22/23, the store reached 2m with an EBIT profit of 51.6%.
• FY 21/22 store ranking no.3. nationally, achieving 1.6m in sales, with personal sales contributing $660k, no.2 nationally.

April, 2024

Retail Operations Secondment

• Organised the brand's national system roll-out of training packs
• Created and presented a new stock-take training module

November, 2023

Visual Merchandising Secondment

• Overlooked 16 stores' visual merchandising
• Facilitated VM training for team members
• Execution of deadlines in a timely manner
• Utilised data analytics techniques to identify areas of improvement.

• Grew the business 35% LFL within the first year, taking the concession close to 1m in sales.
• Managed concession staff, including recruitment, training, scheduling and performance management.
• High level of EQ sales training to grow the team's ability to convert on sales.
• Created a positive environment and sales-driven culture during the uncertain times of Covid-19.
• Monitored customer feedback through surveys and reviews to improve service quality.
• Implemented store procedures and policies alongside David Jones' operations.
• Analysed financial data to identify trends in product sales and customer preferences.
• Ensured appropriate rostering of team members.

• Managed/worked alongside a team of 8.
• Possessed a High Level of Time Management skills overseeing the operations of two departments.
• High level of customer service, making sure the customer can shop with ease
• Product knowledge
• Food Safety training and operational machinery (slicers, weights, ovens, knives)
• Overcoming Stock Loss by outlining consumer patterns
• Rostering with care

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Developed strong relationships with clients, fostering trust and loyalty to the company.
• Managed high-stress situations calmly and effectively, resulting in positive outcomes for the company and the client.
• Played an integral role in enhancing overall brand image through exceptional service delivery.
• Provided exceptional customer service, ensuring their needs were met and expectations exceeded.
• Delivered comprehensive product knowledge to customers, facilitating informed decision-making processes.
• Assisted in developing training materials to improve team members' understanding of products and services offered by the company.
• Contributed to increased sales revenue by upselling products during customer interactions when appropriate.
• Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.