Ketut Sirna
Darwin,NT
Summary
Dynamic Pool Technician with expertise in water chemistry and equipment repair, honed at Friendly Pool and Spa Care. Proven ability to enhance customer satisfaction through effective communication and reliable service delivery. Skilled in diagnosing issues and implementing efficient maintenance processes, ensuring optimal pool conditions and safety standards.
Won 2 awards for Infield service technician of the year and professional of the year from SPASA (Swimming Pool And Spa Association) Australia
Overview
13
13
years of professional experience
Work History
Pool Technician
Friendly Pool and Spa Care
Darwin
10.2018 - Current
- Conducted routine pool maintenance, ensuring optimal water quality and safety standards.
- Operated various cleaning tools and equipment to maintain pool surfaces and surroundings.
- Diagnosed and resolved common pool equipment malfunctions effectively.
- Assisted customers with product recommendations for pool care and maintenance solutions.
- Collaborated with team members to develop efficient operational workflows for service delivery.
- Trained new technicians on best practices for pool maintenance and customer service protocols.
- Improved service efficiency by implementing streamlined processes for routine inspections and repairs.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Maintained clean, safe and appropriately stocked company vehicle.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Educated customers in proper pool operation and maintenance.
- Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
- Conducted pool safety inspections and reported unresolved issues immediately.
- Ensured pools met health and safety standards by conducting regular chemical balance tests.
- Improved water clarity and hygiene with thorough cleaning and filtration system maintenance.
Receptionist
Casa Padma Hotel Bali
Bali
03.2015 - 05.2018
- Greeted and assisted guests, enhancing overall customer experience.
- Managed phone calls and inquiries, ensuring efficient communication.
- Coordinated room assignments and maintained booking records accurately.
- Handled check-in/check-out procedures, streamlining guest arrivals and departures.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Provided information on hotel services and local attractions to guests.
- Resolved guest complaints promptly, improving satisfaction and loyalty levels.
- Monitored lobby activities, maintaining a welcoming environment at all times.
Housekeeper
Grand Aston Tanjung Benoa Bali
Bali
01.2013 - 03.2015
- Maintained cleanliness and organization of guest rooms and public areas to enhance guest experience.
- Utilized cleaning chemicals and equipment safely, adhering to safety protocols and guidelines.
- Collaborated with team members to ensure timely completion of daily housekeeping tasks.
- Restocked supplies in guest rooms and common areas, ensuring availability for guests' needs.
- Inspected rooms for maintenance issues, promptly reporting concerns to appropriate departments.
- Implemented efficient cleaning procedures, improving turnaround time for room readiness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
No Degree - Tourism And Hospitality
SMK 2 SINGARAJA
SINGARAJA,BALI07.2012
Skills
- Backwashing filters
- Algae treatment
- Pump maintenance
- Valve replacement
- Chlorine handling
- Water testing
- Pool chemistry expertise
- Filter maintenance
- Safety procedures
- Pressure washing
- Vacuuming pools
- Equipment Repair
- Pool maintenance
- Chemical level testing
- Spa maintenance
- Pool chemistry monitoring
- Pool inspections
- Pool cleaning
- Leak detection
- Salt cell cleaning
- Automation systems
- Diagnostics and troubleshooting
- Teamwork
- Routine maintenance
- Time management
- Reliability
- Decision-making
- Self motivation
Timeline
Pool Technician
Friendly Pool and Spa Care
10.2018 - Current
Receptionist
Casa Padma Hotel Bali
03.2015 - 05.2018
Housekeeper
Grand Aston Tanjung Benoa Bali
01.2013 - 03.2015
No Degree - Tourism And Hospitality
SMK 2 SINGARAJA