Summary
Overview
Work History
Education
References
Timeline
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Ketziya Glew

Crace ,ACT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using sound judgment and independent decision-making skills to positively impact company success and continually surpass KPI's. Dedicated to applying training and team-building abilities to enhance employee engagement and boost workplace performance and morale.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Eckersley's Arts And Crafts
06.2023 - Current
  • Handling sales floor needs, including updating pricing and signage, as well as managing stock levels and placing orders
  • Building and maintaining a strong rapport with customers and suppliers
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by promptly addressing problems head-on and successfully implementing corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Assistant

Bonds Outlet
06.2023 - Current
  • Handling high quantities of stock on a day to day basis
  • Using exemplary time management skills in order to balance everyday tasks in a busy, high stress environment
  • Working in a team to ensure customers are provided with an excellent shopping experience
  • Handled returns and exchanges efficiently, maintaining a positive relationship with customers.
  • Consistently maintaining displays by keeping merchandise refreshed, tagged, and hung to ensure visual appeal while keeping the store to a high standard of cleanliness.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Assistant Manager

Smiggle Belconnen
08.2022 - 09.2023
  • Problem solving and thinking on my feet to provide excellent customer service in a high stress environment
  • Merchandising products in a way that is both visually appealing and maximizes efficiency of space
  • Working to meet KPIs and sales targets personally as well as in a team
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Conducted daily line counts to ensure accuracy in stock levels.

Waitstaff

Via Dolce Pasticceria
10.2021 - 07.2022
  • Efficiently serving and clearing tables in a fast-paced environment
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bar Essentials - Hospitality

Canberra Institute of Tech
Canberra, ACT
03.2023

Cafe Essentials - Hospitality

Canberra Institute of Tech
Canberra, ACT
10.2021

References

Zoe Kerruish - Eckersley's Manager, 2024

0419 766 690


Jordan Gotts - Smiggle Manager, 2022

0431 422 490


Timeline

Assistant Manager

Eckersley's Arts And Crafts
06.2023 - Current

Sales Assistant

Bonds Outlet
06.2023 - Current

Assistant Manager

Smiggle Belconnen
08.2022 - 09.2023

Waitstaff

Via Dolce Pasticceria
10.2021 - 07.2022

Bar Essentials - Hospitality

Canberra Institute of Tech

Cafe Essentials - Hospitality

Canberra Institute of Tech

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Ketziya Glew