Kevin
Sydney,NSW
Summary
Professional Customer Service and Management with 5+ years of working experience in Hospitality, dedicated to providing reliable and friendly service, goal oriented, highly motivated and outgoing individual with bubbly personality.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
Accor Group
07.2022 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs
Senior Sales Executive
Swarovski ANZ
06.2022 - Current
- Organized cabinets and shelves to maintain store VM, engage customers, and promote specific products.
- Helped customers locate products and checked store system for products at other sites.
- Prepared products for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helping customer with the payments using POS system
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Manager
Euforia Espresso
09.2016 - 05.2022
- Recruiting, interviewing and hiring baristas.
- Designed and printed menus, recipes and promotions and offers.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Increased special item sales by creating daily menus with changing specials.
Sales Assistant
H&M
11.2015 - 04.2016
- Answered customers' questions about available products, prices and features.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting items, finding accessories and completing purchases.
Education
Master Of Business Administration -
ICMS
10.2022
Skills
- Reliable and Trustworthy
- Team Player
- Quick Learner
- Great Customer Service
- Business Development
- Conflict Resolution
- Guest Relations
- Strategic Planning
- Excellent People Skills
- Complaint Handling
Languages
Indonesian
Native or Bilingual
English
Full Professional
Korean
Professional Working
Timeline
Guest Service Agent
Accor Group
07.2022 - Current
Senior Sales Executive
Swarovski ANZ
06.2022 - Current
Manager
Euforia Espresso
09.2016 - 05.2022
Sales Assistant
H&M
11.2015 - 04.2016
Master Of Business Administration -
ICMS
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