Kevin Armstrong
Mount Low,Queensland
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
State Coordinator - CDS
Wellways Australia
Townsville, QLD
06.2022 - Current
- Prepared written materials such as fact sheets, newsletters, and briefing documents.
- Ensured compliance with applicable laws, regulations, policies, procedures.
- Active member of statewide coalitions dedicated to advancing specific causes or interests.
- Provided technical assistance on best practices related to program implementation.
- Informed program design decisions through analysis of survey and focus group results.
- Worked closely with local organizations to discover potential partnering opportunities.
- Developed and implemented outreach strategies to engage stakeholders in the state.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
State Coordinator - SIL/ILO
Wellways Australia
Townsville, QLD
09.2021 - 06.2022
Program Coordinator - CDS
Wellways Australia
Townsville, QLD
01.2020 - 09.2021
Program Coordinator - Child Safety
Wellways Australia
Townsville, QLD
02.2019 - 01.2020
Support Worker/Team Leader - Child Safety
Wellways Australia
Townsville, QLD
12.2018 - 01.2019
Custodial Correctional Officer - QLD
Queensland Corrective Services
Townsville, QLD
08.2008 - 02.2018
- Performed regular patrols of assigned areas to maintain order and safety.
- Escorted prisoners to court appearances or other locations outside the facility.
- Facilitated communication between staff members, inmates, families.
- Developed strategies for improving overall security within the facility.
- Carried out searches of inmates, their living quarters, and visitors for contraband items.
- Interacted with inmates in a respectful manner while enforcing rules firmly but fairly.
- Responded quickly and appropriately to emergency situations as they arose.
- Conducted cell inspections to identify any potential security risks or hazardous conditions.
- Managed conflict resolution between prisoners in a professional manner.
- Provided training and instruction on proper security procedures to new staff members.
- Participated in investigations into possible violations of prison rules or laws.
- Maintained detailed records on inmate behavior, activities, incidents.
- Provided guidance and support to other correctional officers as needed.
- Reported any suspicious activity or behavior to supervisors immediately.
- Interviewed prisoners regarding issues such as medical needs or disciplinary problems.
- Monitored the activities of inmates to ensure compliance with facility rules and regulations.
- Assisted in the intake process by searching new arrivals and ensuring they had necessary documentation.
- Supervised meals and recreation periods for inmates while ensuring safety protocols were followed at all times.
- Administered first aid when needed, including CPR if required.
- Ensured that all inmates were accounted for during each shift.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
Education
Diploma - Diploma of Child, Youth And Family Intervention
TAFE Queensland
Townsville, QLD09-2019
Certificate - Hope And Healing
QLD Department of Child Safety, Youth And Women (D
Townsville, QLD05-2019
Certificate - Cert III Security Operations
Gold Coast Training College
Gold Coast, QLD06-2016
Certificate - Entry Level Training Program (Corrective Services)
Queensland Corrective Services
Brisbane, QLD10-2008
Skills
- Cultural Competency
- Partnership Building
- Staff Supervision
- Data Entry
- Document Management
- Resource Allocation
- Financial Management
- Contract Management
- Recordkeeping
- Consulting
- Information Collection
- Business Administration
- Administrative Leadership
- Point of Contact
- Administrative Oversight
- Schedule Coordination
- Process Improvement
- Work Planning and Prioritization
- Operations Management
- Best Practices Implementation
- Meeting Coordination
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Professional Networking
- Staff Management
- Writing Requirements
- Team Oversight
- Updating Stakeholders
- Customer Service
- Scheduling and calendar management
- Regulatory Compliance
John Edwards
- General Manager, Wellways. Queensland (Former)
- 0439357902
Simon Stewart
- North Queensland Regional Manager (Former)
- 0407 289 212
- simon.stewart@corrections.qld.gov.au
Timeline
State Coordinator - CDS
Wellways Australia
06.2022 - Current
State Coordinator - SIL/ILO
Wellways Australia
09.2021 - 06.2022
Program Coordinator - CDS
Wellways Australia
01.2020 - 09.2021
Program Coordinator - Child Safety
Wellways Australia
02.2019 - 01.2020
Support Worker/Team Leader - Child Safety
Wellways Australia
12.2018 - 01.2019
Custodial Correctional Officer - QLD
Queensland Corrective Services
08.2008 - 02.2018
Diploma - Diploma of Child, Youth And Family Intervention
TAFE Queensland
Certificate - Hope And Healing
QLD Department of Child Safety, Youth And Women (D
Certificate - Cert III Security Operations
Gold Coast Training College
Certificate - Entry Level Training Program (Corrective Services)
Queensland Corrective Services
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