KEVIN BALZAN
Epping,VIC
Summary
Results-driven owner/operator with extensive experience in managing daily operations and leading teams. Expertise in problem-solving, effective communication, and quality assurance. Proven track record of ensuring compliance and operational excellence while building strong customer relationships.
Overview
25
25
years of professional experience
Work History
Owner/Operator
NORTHSIDE WINDOW TINTING
EPPING, VIC
01.2012 - Current
- Managed daily operations of window tinting services and customer interactions.
- Oversaw installation processes ensuring quality and compliance with industry standards.
- Implemented targeted marketing strategies that increased local service visibility and engagement.
- Resolved customer inquiries and complaints to foster positive experiences.
- Maintained inventory of tinting materials and equipment for efficient operations.
- Trained and supervised staff on window tint application techniques and safety protocols.
- Cultivated strong customer relationships to drive service satisfaction and encourage repeat business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Maintained partnerships with vendors and suppliers to negotiate favorable terms for materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Manager
MotorOne Group
Canterbury, VIC
02.2001 - 12.2012
- Developed strategies to improve customer satisfaction and service efficiency.
- Led team in implementing operational improvements across service departments.
- Managed staff schedules to ensure adequate coverage for customer support.
- Coached, mentored, and trained team members to enhance job performance and service quality.
- Facilitated regular team meetings to discuss performance and address challenges.
- Analyzed service metrics to pinpoint operational enhancement opportunities.
- Observed staff performance to identify areas for improvement.
- Enforced customer service standards and resolved issues to maintain high-quality service.
- Coordinated training programs to enhance employee skills and knowledge.
- Oversaw inventory management and procurement processes for vehicle services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Allocated tasks to associates based on their skill levels.
Education
High School Diploma -
Lalor High School
Lalor, VIC12-1990
Skills
- Window tinting
- Operations management
- Inventory management
- Financial monitoring
- Cashflow management
- Cost management
- Quality assurance
- Marketing strategies
- Customer relationship management
- Operational efficiency
- Performance analysis
- Staff training and development
- Staff training
- Staffing
- Personnel management
- Team leadership
- Problem solving
- Effective communication
- Equipment operation
- Equipment operation
Timeline
Owner/Operator
NORTHSIDE WINDOW TINTING
01.2012 - Current
Manager
MotorOne Group
02.2001 - 12.2012
High School Diploma -
Lalor High School