Kevin Blomquist
Fortitude Valley,Queensland
Summary
398 St. Paul’s Terrace Fortitude Valley, QLD 4006
Throughout my career in the restaurant industry, I have developed strong customer service skills and a deep understanding of the importance of providing a positive experience to individuals. I have honed my communication skills by interacting with a diverse range of customers and ensuring their needs are met with professionalism and efficiency.
Working in a fast-paced and dynamic environment, I have learned to adapt quickly to changing circumstances and handle multiple tasks simultaneously. I am skilled at managing time effectively and prioritizing tasks to ensure smooth operations.
I am confident that my current experience, combined with my strong work ethic and passion for delivering exceptional service, would make me a valuable asset to the team.
Overview
11
11
years of professional experience
Work History
Student Experience Officer
Kaplan Business School
09.2022 - Current
- Advocated for students to access available resources.
- Assisting students with enquiries related to their studies face-to-face and incoming calls
- Planning events for over 40 students throughout the trimesters
- Resolving student issues by guiding them through policies and processes
- Creating study plans for students to successfully complete their course within the given CoE timeframe
Assistant Manager
Libertine Restaurant and Bar
09.2021 - 09.2022
- Assisting General Manager with daily operations
- Cash up and end-of-the-night report
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in the workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Created employee schedules to align coverage with forecasted demands
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers
Guest Service Agent
W Brisbane
07.2019 - 12.2020
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Prepared bookings and allocations for arriving guests
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
Front desk
Hotel Internship, W Brisbane / Marriott International
03.2019 - 06.2019
- Worked in various departments within the hotel brand including, front office, concierge desk and housekeeping
- Inspect guest rooms before check-ins to meet brand standards.
- Greeted guests at the reception and engaged in pleasant conversations while managing over 50 check-ins and check-outs per day.
- Concierge: Deliver bags to guest rooms and receiving cars for valet parking
- Completed data entry and filing to keep records updated for easy retrieval
- Completed all tasks in compliance with company policies and procedures
- Organized, maintained and updated information in computer databases
Waiter
Donna Chang /Ghanem Group
09.2018 - 07.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
General Manager
Rungnapha Restauranger AB
02.2013 - 08.2017
- Oversee day-to-day operations.
- Conducted regular maintenance and repair operations to keep building and equipment in peak condition
- Hiring and training staff
- Staff rostering
- Event planning for weddings and birthday parties
- Creating and editing menus.
- Skilfully interacted with external vendors to obtain the best quality in pricing and product
- Ordering ingredients and beverages.
Education
BBA - Hospitality And Tourism Management
Kaplan Business School
Brisbane, QLD2019
Certificate - Hospitality
European Bartender School
Thailand12.2016
High School Diploma - Special Designed Science
Sjodalsgymnasiet
Stockholm06.2010
Skills
- Staff Management
- Mail Handling
- Verbal and Written Communication
- Conflict Management
- Team Collaboration
- Hospitality Service
- Front Desk Reservations
- Business Administration
Languages
Swedish
Native or Bilingual
English
Full Professional
Thai
Elementary
Timeline
Student Experience Officer
Kaplan Business School
09.2022 - Current
Assistant Manager
Libertine Restaurant and Bar
09.2021 - 09.2022
Guest Service Agent
W Brisbane
07.2019 - 12.2020
Front desk
Hotel Internship, W Brisbane / Marriott International
03.2019 - 06.2019
Waiter
Donna Chang /Ghanem Group
09.2018 - 07.2019
General Manager
Rungnapha Restauranger AB
02.2013 - 08.2017
BBA - Hospitality And Tourism Management
Kaplan Business School
Certificate - Hospitality
European Bartender School
High School Diploma - Special Designed Science
Sjodalsgymnasiet
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