Kevin Chen
Dundas Valley
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Oversees multi warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Operations Assistant Manager
Samsung SDS
03.2023 - Current
- Manage direct operations and 3PL partners.
- Managed day-to-day department operations with effective workflow coordination.
- Analysed and reported on operational data to identify trends and issues.
- Developed strategies to streamline operational processes and reduce costs.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- SLA KPIs Management.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Assisted in budget tracking and expense reporting to keep department spending within established guidelines.
- Assisted operations manager with planning of routine operations and special projects.
- Cost innovation implementation to deliver target savings internally and to customers.
Operations Manager - Multi Sites
GoPak Australia Pty Ltd
09.2022 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimised internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Implementing new WMS system
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversee day-to-day operations across 20+ 3PL customers
- Drafted invoices for completed work.
- Top-level decision making
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- P&L responsible
NSW Warehouse Supervisor(2IC)
EFM Logistics
05.2022 - 09.2022
- Opening brand new site located at Seven Hills and establish new operations team from day one.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proven WMS knowledge and to learn and train team members.
- P&L responsible
- Oversee issues and potential work loads to reasonably allocate labour.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Attended weekly meetings with NSW state manager to discuss safety procedures, compliance issues and facility maintenance.
- Created weekly and monthly reports and presentations for management team.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Inspected cleanliness of common areas and offices every single day.
Head of Warehouse Operations - Fashion
EWE Group Pty Ltd
01.2021 - 03.2022
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept corporate departments and customers updated on critical shipments.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Handled day-to-day shipping and receiving overseeing more than 1500 packages per day.
Warehouse Supervisor
ACA Trading Pty Ltd- Myhomeware
03.2020 - 12.2020
- Completed daily operations on time and maintained high standards of accuracy.
- Managed scheduling and task delegation for 5-member warehouse team.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Maintained high levels of accuracy in daily operations.
Warehouse Manager
KXF Fashion Pty Ltd (Ollies Place Kidswear)
03.2017 - 03.2020
- Handled day-to-day shipping, typically overseeing more than 150 cartons per day.
- Onboarded, trained and supervised 6 person warehouse staff with strong record of meeting schedule and performance goals.
- Conducted research to address shipping errors and packaging mistakes.
- Redesigned warehouse layout to maximize space utilization or improve process efficiency.
- Data entry by using inventory control system and Microsoft Excel
- Stocktaking both warehouse and up to 45 company-owned stores
- Keeping warehouse maintained and organised
- Managing and monitoring customer online order
- Coordinating with logistics company such as TNT and Australia Post
- Monitoring and Managing picking and packing deliveries
- Stock receiving from containers
- Prepare stock for new-opening stores
- Forklift operating
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Provided updates on critical shipments to corporate departments and customers.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
BBA - Business Administration
Macquarie University
Macquarie ParkSkills
- Systems Implementations
- Project Development
- Workflow Planning
- Operations management
- Staff Management
- Process Improvement Strategies
- Multi-Unit Operations Management
- Budgeting and Cost Control
- Invoice Processing
- Business Development Understanding
- Stakeholder Relations
Certification
- Forklift License(LF)
- Order Picker License(LO)
- NSW Full driver license
Timeline
National Operations Assistant Manager
Samsung SDS
03.2023 - Current
Operations Manager - Multi Sites
GoPak Australia Pty Ltd
09.2022 - 03.2023
NSW Warehouse Supervisor(2IC)
EFM Logistics
05.2022 - 09.2022
Head of Warehouse Operations - Fashion
EWE Group Pty Ltd
01.2021 - 03.2022
Warehouse Supervisor
ACA Trading Pty Ltd- Myhomeware
03.2020 - 12.2020
Warehouse Manager
KXF Fashion Pty Ltd (Ollies Place Kidswear)
03.2017 - 03.2020
BBA - Business Administration
Macquarie University
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