Your Name
Shellharbour,NSW
Summary
History of being an effective team member with full understanding of the underwriting process a team needs. Well-versed in communication needs and Public relations. Considered driven,talented,smart and a valuable addition to any company.
Overview
35
35
years of professional experience
Work History
Enhanced Installer/Repairer Communication Officer
Telstra
Southcoast / Illawarra, NSW
01.1984 - 12.2018
- I have worked directly with customers and businesses to resolve their complaints with Telstra network.
- My job was to be Compliant to the prescribed quality standards,practices and procedures.
- Part of my job was to establish peer relationships and identify and build support networks with operational teams.
- I would Adhere to Health and Safety and Wellbeing standards.
- I would Identify process improvement and automation opportunities to improve production and reduce wasted or ineffective truck rolls
- I would Maintain adequate operational tools,materials,equipment and products to maximise efficiency.
- I was reliable, honest , efficient and would go beyond the call of duty to resolve customers issues
- I was on call throughout my 35yrs with Telstra working at night in the toughest weather conditions you could imagine.
Lifeguard
Lifesaving Japan
Ichinomia, Tokyo
06.2000 - 10.2000
- Team Leader looking after 15 Junior Lifeguards.
- Responsible for 10,000 people daily.
- Great experience in a foreign country.
- Overcome diversity with language problem
Education
High School Diploma - undefined
Port Kembla High School
Port KemblaSkills
- Customer Engagement - I was dedicated to meeting the expectations and requirements of internal and external customers , gets first hand customers information and uses it for improvements in products and servicesacts with customers in mind establishes and maintains effective relationships with customers and gains their trust and respect
- I have the ability solve problems with effective solutions,utilises network and self-service options to seek answers,can see hidden problems,analyse information sources,look beyond the obvious and does not stop at first responseAbility to apply product / service knowledge to systematically work through root causes of issues
- I was known to be counted on to achieve goals and objectives successfully Is self motivated to constantly and consistently strive to achieve performance expectations
Affiliations
- Committee member Shellharbour Stingrays Junior Rugby League
- Aquatic Facilities Working Party Team Shellharbour Council
- Shellharbour Surf Club.
Additional Information
- First Aid Certificate
- OHS Representative
- References can be provided if required.
Timeline
Lifeguard
Lifesaving Japan
06.2000 - 10.2000
Enhanced Installer/Repairer Communication Officer
Telstra
01.1984 - 12.2018
High School Diploma - undefined
Port Kembla High School