Kevin Connelly
Raymond Terrace,NSW
Summary
Dynamic sales professional with a proven track record at Choices Flooring, excelling in customer relationship management and sales strategies. Enhanced customer loyalty through effective communication and problem resolution, contributing to a significant boost in repeat purchases. Skilled in inventory management and team collaboration, ensuring a thriving sales environment.
Overview
2019
2019
years of professional experience
Work History
Salesperson
Choices Flooring
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced customer bonds, leading to repeat purchases.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged with teammates to attain common sales milestones, cultivating an encouraging workspace.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Storeman
Lear & Smith Electrical
03.2011 - 03.2018
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance and customer satisfaction.
- Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
Education
High School Certificate -
Raymond Terrace High School
Raymond Terrace, NSW1988
Skills
- Inventory management
- Order fulfillment
- Equipment maintenance
- Sales strategies
- Team collaboration
- Customer relationship management
- Problem resolution
- Safety compliance
- Effective communication
- Time management
- Customer service
- Active listening
- Negotiation
Additional Information
Previously held First Aid Certificate.
Have current fork lift licence
Timeline
Storeman
Lear & Smith Electrical
03.2011 - 03.2018
Salesperson
Choices Flooring
High School Certificate -
Raymond Terrace High School
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