Kevin Cooke
Geraldton,WA
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Branch Manager
Repco
Geraldton, WA
03.2024 - Current
- Monitored financial performance of the branch on a monthly basis.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Conducted regular performance reviews for all employees in the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Branch Manager
ATOM
Karratha, WA
11.2013 - 10.2023
- Managing a team of 15 people to provide a high level of customer service to the many customers within the Pilbara region
- Working on maximising sales to meet budget requirements of the business whilst controlling costs
- Controlling inventory based on demand from customers whilst also utilising buying power to achieve profitability.
- Assisted other branches when needed during peak periods or special projects.
- Established strong working relationships with external partners such as vendors and suppliers.
- Participated in community events to promote brand awareness.
Branch Manager
Repco
Rockingham/Geraldton, WA
09.2005 - 11.2013
- Managing a small team to provide a high level of customer service to customers in the automotive industry
- Control stock levels based on customer demand.
Department Manager
Woolworths
Perth, WA
11.1992 - 09.2005
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with company policies and relevant regulations.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Education
Completed Year 10 -
Duncraig Senior High School
01.1990
Skills
- Team Work
- Willingness to Learn
- Hard Working
- Sense of Humor
- Profit and Loss
- Customer Service
- Team Leadership
- Excels in team leadership
- Employee Development
- Multi-tasking ability
- Staff Training
Certification
- Drivers Licence; Current C Class
- HR-B Truck Licence
- Forklift license
References
References available upon request.
Timeline
Branch Manager
Repco
03.2024 - Current
Branch Manager
ATOM
11.2013 - 10.2023
Branch Manager
Repco
09.2005 - 11.2013
Department Manager
Woolworths
11.1992 - 09.2005
Completed Year 10 -
Duncraig Senior High School