KEVIN DANG
Holden Hill,SA
Summary
Encouraging worker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Excellent time management skills while working to ensure deadlines and time constraints are met. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. High performer with proven track record to meet KPI’s
Overview
8
8
years of professional experience
Work History
Lending Connect Banker
Westpac
Lockleys, SA
11.2022 - Current
- Price home loan interest rates to retain customers.
- RG146 accredited
- Nominated for an award at the Business and Consumer banking awards 2023.
- Excellent written and verbal communication skills.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Experience in leading a team.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Have managed to meet all KPI’s for every quarter.
- Passionate about learning and committed to continual improvement.
Department Coordinator
Officeworks
Trinity Gardens, SA
04.2020 - 11.2022
- Working with Microsoft office suite.
- Recruitment and training processes
- Maintaining a high customer service score (NPS)
- Working closely with other department coordinators
- Manage inventory levels and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivate team members to consistently deliver effective selling behaviours through coaching and recognition.
- Working closely alongside the merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Analyse and interpret store trends to facilitate planning to maximise sales.
Sales representative
Optus
09.2019 - 04.2020
- Solving customer issues and turning it into a positive experience.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Storeman
Microjet Australia
09.2016 - 02.2018
- Managing Inventory
- Picking large orders for customers
Education
Diploma Of Finance And Mortgage Broking -
KAPLAN
Adelaide, SAYears 8 – 12 -
Norwood Morialta High School
Adelaide, SA11.2015
Skills
- Hardworking and efficient
- Ability to handle money and operate cash register
- People orientated: enjoy working with people
- Confident
- Enthusiastic and outgoing
- Ability to connect to clients
- Experienced with Microsoft office
- Knowledgeable with computers
- Cost Planning
- Administration and Reporting
- Performance Management
- Verbal and Written Communication
- Motivational Leadership
- RG146 accredited
Accomplishments
Chosen twice for banking awards.
Given opportunities to second as a team manager.
Chosen to be in the leadership development programme.
RG146 accredited
Timeline
Lending Connect Banker
Westpac
11.2022 - Current
Department Coordinator
Officeworks
04.2020 - 11.2022
Sales representative
Optus
09.2019 - 04.2020
Storeman
Microjet Australia
09.2016 - 02.2018
Diploma Of Finance And Mortgage Broking -
KAPLAN
Years 8 – 12 -
Norwood Morialta High School