Kevin Dinh
Aberglasslyn,NSW
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Proven project management and Technical designs which handles modifications, requests and feedback from clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
18
18
years of professional experience
Work History
Design Specialist
Optus Macquarie Park
07.2017 - 03.2024
- Enhanced design quality by streamlining project workflows and implementing creative problem-solving techniques.
- Continuously expanded skills through attending industry conferences, workshops, or webinars.
- Applied knowledge of project management life cycle to keep project work moving smoothly.
- Developed innovative design concepts for various industries, resulting in increased client satisfaction.
- Facilitated stakeholder meetings to present project updates, discuss challenges, solicit feedback, and maintain open lines of communication.
- Managed multiple projects simultaneously, prioritizing tasks and maintaining high-quality results.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP.
- Spearheaded the migration to new telecommunications platforms, minimizing disruption to business operations during transitions.
- Coordinated installation of new users and relocations of existing users.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Partnered with sales team to design solutions for customers and drive AWS adoption and revenue.
- Designed and evaluated WAN and LAN connectivity technologies. including Internet, Elink, Wavelink, EEWAN, Evolve voice, Wireless and clouds
- Self-motivated, with a strong sense of personal responsibility.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
Change Manager
Optus
09.2013 - 07.2017
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Conducted thorough site surveys for prospective clients, evaluating their unique needs to develop customized solutions.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Customer Delivery Specialist - Network
Optus Macquarie Park
03.2008 - 09.2013
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Designed and evaluated WAN and LAN connectivity technologies.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered consistent high-quality support, ensuring minimal disruption to business operations.
- Provided comprehensive training to colleagues on networking best practices, resulting in improved team performance.
- Designed scalable network architectures that allowed for seamless expansion as company needs grew over time.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Contributed to business growth by participating in pre-sales activities, providing technical insights during client presentations, and crafting customized proposals.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Standardized process documentation to ensure consistency across projects, leading to improved overall work quality.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
Project Management- Client Services
Optus Business
01.2006 - 03.2008
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed resource allocation for multiple projects simultaneously, optimizing cost efficiency and effectiveness.
- Analyzed project performance data to identify areas of improvement.
- Exceeded client expectations by delivering high-quality results ahead of schedule through diligent planning and execution efforts.
- Streamlined project processes by implementing efficient coordination strategies, resulting in timely completion of tasks.
- Coordinated cross-functional teams to ensure smooth execution of complex projects from inception to completion.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Resolved staff conflicts and identified potential areas of improvement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Education
Bachelor of Science - MRT
Sydney University
Sydney, NSW01.2006
Skills
- Presale and Post-sale network designs
- Project Management Planning
- Network Troubleshooting
- Strategic Planning
- Critical design review
- Documentation And Reporting
- Compliance Monitoring
- Technical Presentations
- Work flow planning
- Project Scheduling
- Project scope analysis
- VPN configurations and designs
- LAN and WAN Technologies
- Network configuration, Elink, Wavelink, IP VPN , Evolve voice, EEWAN and Internet
- Fiber Optics Access, NBN , NBNEE, Wireless
- MPLS L2/L3
- Cloud services, AWS, AZURE
- Staff Training and Development
Timeline
Design Specialist
Optus Macquarie Park
07.2017 - 03.2024
Change Manager
Optus
09.2013 - 07.2017
Customer Delivery Specialist - Network
Optus Macquarie Park
03.2008 - 09.2013
Project Management- Client Services
Optus Business
01.2006 - 03.2008
Bachelor of Science - MRT
Sydney University
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