Kevin Do
Glenbrook,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Current student of RMIT university seeking to gain a better understanding of the Business Industry. I believe my fast learning abilities wont fail to succeed, my experience and relevant studies make me perfect for this position. My fast learning capabilities award me with leadership potential and allow me to work independently when needed.
Overview
1
1
year of professional experience
Work History
Merchant Banker Advisor
NAB
07.2023 - 10.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- high call volumes (inbound and outbound)
- provided essential information to merchants
- constant follow ups with clients and bankers (ownership of cases)
- Highly trained in identification security and policy requirements
- high use in data programs (data any, SAP, CRM, Connex)
- call quality effectiveness and professional call structure use
- spot anomalies within bank accounts and business profiles
- Liased with external and internal bankers
- High award achiever (certificate can be shown in person
Customer Support Specialist
Danfoss
03.2023 - 07.2023
- High use of Office 365 programs (excel, Word, Powerpoint)
- Multi-tasking request orders and matainence with clients
- Provide accurate, valid and complete information by using the right methods/tools
- meet personal/customer service team sales targets and call handling quotas
- handle customer complaints and provide appropriate solutions
- Center position role to business aspect (logistics, accounting, data analyst)
- maintained good network and relations with clients
Inbound Customer Service Representative
Hisense
11.2022 - 03.2023
- generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- meet personal/customer service team sales targets and call handling quotas
- handle customer complaints and provide appropriate solutions
- follow communication procedures, guidelines and policies
- able to use CRM to store and collect information for business
Heavy Machine Operator
ARC INFRABUILD
06.2022 - 11.2022
- Built understanding of complex machines and procedures
- Implemented the 2 Step application to work tasks and
procedures
- Applied attention to detail and apply high concentration to all
tasks
- Fabricate heavy metals and produce mass material and product
- intensified efficiency and effectiveness of duty
Education
Bachelor of Business Admin. - Business Administration
RMIT University
Melbourne, VIC02.2022
High School Diploma -
Lakeview Senior College
Caroline Springs, VIC11.2021
Skills
- Customer Relationship
- Attention to Detail
- Pricing Strategy
- Negotiation Expertise
- Business Development
- Networking Abilities
- Decision Making
- Supply Chain Management
- Time Management
- Technical Proficiency
Timeline
Merchant Banker Advisor
NAB
07.2023 - 10.2023
Customer Support Specialist
Danfoss
03.2023 - 07.2023
Inbound Customer Service Representative
Hisense
11.2022 - 03.2023
Heavy Machine Operator
ARC INFRABUILD
06.2022 - 11.2022
Bachelor of Business Admin. - Business Administration
RMIT University
High School Diploma -
Lakeview Senior College
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