Microsoft Excel
Kevin Doyle
Service Delivery Manager
Sydney,NSW
Summary
Experienced Service Delivery Manager with strong focus on Service Management and Service Delivery excellence. Over 10 years of professional experience in customer related industries, with a proven track record of excellence in all aspects of Service Delivery, Service Management, Project Management, Incident Management, Change Management’ Customer and Vendor Management
Overview
1
1
Language
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Service Delivery Manager
Hubify Communications LTD
Macquarie Park, NSW
08.2018 - Current
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Managed third-party contracts to drive delivery of required services.
- Coordinated and led internal and external site team meetings.
- Planned and managed full project lifecycles, from conception through final completion.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Coordinated new hire recruitment, training and development.
Senior Technical Project Manager
Vokal Voice And Data PTY LTD
Macquarie Park, NSW
03.2015 - Current
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Accomplished client goals by providing quality technical projects.
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Presales Engineer
Broadland Solutions
Macquarie Park, NSW
03.2014 - 03.2015
- Configuring, designing and executing complex unified telecommunications solutions.
- Consulting solutions architect for 65+ staff in office and remote
- Formed strong bonds with customers' on-site technical staff to foster trust and retain business relationships.
- Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
- Liaised with suppliers and third-party service vendors to maintain accurate, up-to-date pricing list for sourced components.
- Led bid planning from strategic formulation phase through final validation and submission.
Contract Administrator
Make It Cheaper
Sydney, NSW
09.2013 - 02.2014
- Monitored all incoming contracts and service agreements for correct pricing and information.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Negotiating rates and contractual terms on behalf of business clients.
Education
Diploma - Business Management
Dublin Business School
Ireland 02.2012 - 02.2013
Skills
Project development and life cycle
undefinedAccomplishments
- Main contributer to building of successful team and processes that grew into a publicly listed company.
- Designed and carried out training for 4 staff members who have gone on to management positions within their company.
- Received company Integrity award for year 2019.
Software
Microsoft Word
Microsoft Powerpoint
Cisco Meraki Cloud Management
Outlook Management
Timeline
Service Delivery Manager
Hubify Communications LTD
08.2018 - Current
Senior Technical Project Manager
Vokal Voice And Data PTY LTD
03.2015 - Current
Presales Engineer
Broadland Solutions
03.2014 - 03.2015
Contract Administrator
Make It Cheaper
09.2013 - 02.2014
Diploma - Business Management
Dublin Business School
02.2012 - 02.2013
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