Kevin Finnerty

As a specialised recruitment professional at Michael Page, a global industry leader, I focus on recruiting sales professionals within the technology and industrial sectors. Tasked with elevating Michael Page's presence in sales recruitment, I proactively built networks and market share through extensive cold calling efforts, overcoming challenges in a competitive landscape.

• Client Acquisition: Cold Calling
• Achievements
• Sales Cycle
• Clients
• Tools
• Hunting and farming
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Thriving within TK Elevator, formerly thyssenkrupp Elevator, a global leader in elevator and escalator manufacturing and services, I advanced my career over nearly four years. Commencing in customer service, I progressed to service coordination and eventually got promoted to New Installation sales, showcasing adaptability and growth within the organization.

• Managed entire sales cycle
• Specialised in meta100 lift and MAX IoT (National) product
• Cold Calling
• Tendering
• Sales Cycle
• Tools
• Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
• Worked with customers to understand needs and provide excellent service
• Identified issues, analysed information and provided solutions to problems
• Oversaw daily outbound calls to identify services that address primary needs.
• Prepared variety of different written communications, reports and documents
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Proved successful working within tight deadlines and fast-paced atmosphere
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Provided sales and operational support function to 5 Business Development Managers and 5 Area Managers
• Account Management of both small and large clients
• Ensured regular maintenances are completed promptly and in a timely manner by technicians
• Creation of presentations to internal stakeholders involving the improvement of processes and procedures
• Conducted site visits with technicians, Area Managers and Business Development Managers to ensure customer satisfaction
• Provided answers to customer questions via phone and email
• Supported Service and Sales team by handling all administrative tasks
• Managed internal operational standards and productivity targets.

• First point of contact from customers Australia wide
• Supported the National Service Department with Ad Hoq projects such as presentations and data collection
• Training new employees on job requirements
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Participated in team-building activities to enhance working relationships
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Worked with customers to understand needs and provide excellent service
• Worked flexible hours across night, weekend and holiday shifts.

• Educated customers on promotions to enhance sales
• Engaged with customers to effectively build rapport and lasting relationships
• Created detailed sales presentations to communicate product features and market data
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
• Regularly exceeded daily sales KPI's
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
• Communicated with management about trends in customer calls to help team efficiency and success.