Kevin Fraser
Casino
Summary
I excel in technical problem-solving and leadership. My strong work ethic and positive attitude have fostered significant achievements, including developing efficient work processes and improving customer satisfaction through expert recommendations and timely service delivery.
Experienced with team leadership, focusing on efficient project completion and high-quality results. Utilizes effective communication and organizational skills to manage team dynamics and workflows. Track record of fostering teamwork and resolving issues promptly to ensure smooth operations.
Overview
4
4
years of professional experience
Work History
Tow Truck Driver
JP Autos and Towing
01.2025 - 02.2025
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
Tow Truck Driver
Northern Rivers Towing
09.2024 - 01.2025
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
Automotive Accessory Fitter
Toyota Motor
07.2024 - 09.2024
- Reduced installation timeframes by implementing efficient work processes and prioritizing tasks effectively.
- Conducted thorough inspections of installed accessories, ensuring proper functionality and adherence to safety standards.
- Enhanced customer satisfaction by providing expert recommendations on automotive accessories and customized solutions.
- Worked closely with service technicians to identify potential vehicle compatibility issues before installing accessories, avoiding costly errors or damage to vehicles.
- Maintained a clean and organized workspace, promoting a safe working environment for both employees and customers.
Emergency Roadside Assistant
NRMA
07.2023 - 06.2024
- Maintained high-quality service standards with thorough knowledge of vehicle systems and repair techniques.
- Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
- Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
Delivery Driver
Kings Hot Gas
07.2023 - 06.2024
- Completed on-time house gas deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of gas for household appliances
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Leading Hand
FedEx
08.2022 - 05.2023
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
- Ensured adherence to company policies, industry regulations, and best practices throughout all aspects of project management.
- Mentored junior staff members to enhance their technical skills and boost overall team performance.
- Supervised and direct team of 12 professionals in time-sensitive freight transport depot.
- Maintained compliance with company safety policies and called violations to attention of management.
- Reviewed loads by inspecting labeling, packaging, and contents.
Courier
FedEx
06.2021 - 05.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
Education
Year 11 -
Kadina High School
Goonellabah, NSWCertificate II - Automotive Mechanics
SUNITafe
Mildura, VIC12-2012
Skills
- Strong work ethic
- Workshop safety
- Quick decision making
- Positive attitude
- Working independently
- Workplace safety
- Dependable and reliable
- Punctual and reliable
- Technical problem solving
- Time management skills
Timeline
Tow Truck Driver
JP Autos and Towing
01.2025 - 02.2025
Tow Truck Driver
Northern Rivers Towing
09.2024 - 01.2025
Automotive Accessory Fitter
Toyota Motor
07.2024 - 09.2024
Emergency Roadside Assistant
NRMA
07.2023 - 06.2024
Delivery Driver
Kings Hot Gas
07.2023 - 06.2024
Leading Hand
FedEx
08.2022 - 05.2023
Courier
FedEx
06.2021 - 05.2023
Year 11 -
Kadina High School
Certificate II - Automotive Mechanics
SUNITafe
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