Kevin French
Parramatta Park,QLD
Summary
Dedicated and customer-focused retail professional with nearly a decade of experience in the clothing industry. Proven track record in delivering excellent customer service, managing inventory, and achieving sales targets in busy retail environments across Ireland. Adept at working in diverse teams, with a strong commitment to providing high-quality service and building positive customer relationships. Seeking to leverage my extensive experience and skills in a retail role in Australia.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
DV8
01.2021 - 05.2024
- Supervised a team of 6 sales associates, ensuring smooth daily operations, setting sales goals, and providing training on product knowledge and customer service techniques.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Sales Assistant
River Island
07.2017 - 12.2020
- Consistently exceeded monthly sales targets by 10-15%, recognised for top sales performance in the department.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Assistant
Penneys (Primark)
05.2015 - 06.2017
- Assisted customers on the shop floor, helping them find products and providing advice on fashion and accessories.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Skills
- Customer Service
- Sales Techniques
- Team Leadership
- Inventory Management
- Visual Merchandising
- Cash Handling
- Communication
References
Available upon request.
Timeline
Retail Supervisor
DV8
01.2021 - 05.2024
Sales Assistant
River Island
07.2017 - 12.2020
Retail Assistant
Penneys (Primark)
05.2015 - 06.2017
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