Summary
Overview
Work History
Skills
Training And Licensing
Timeline
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Kevin Harrod

Greystanes

Summary

Dynamic Tow Truck Operator with extensive experience at NRMA Limited, recognized for exceptional customer service and problem-solving abilities. Proficient in vehicle recovery and incident response, ensuring safety and compliance with WHS guidelines. Demonstrated expertise in load restraint and equipment operation, consistently delivering efficient roadside assistance and maintaining high service standards.

Overview

13
13
years of professional experience

Work History

Tow Truck Operator

NRMA Limited
Wetherill Park
06.2021 - Current
  • Vehicle Pre Starts and General maintenance
  • Motor Vehicle Breakdowns
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Assisted other staff members in completing tasks as needed.
  • Conducted regular inventory checks and restocked supplies as necessary.
  • Informed management of any safety hazards or customer complaints immediately.
  • Cleaned work areas and equipment at the end of each shift.
  • Performed routine checks to ensure equipment and facilities were in good working condition.
  • Respond to various incident situations
  • Debris Removal
  • Adhering to WHS guidelines
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Trained new staff on operational procedures and customer service standards.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Utilized radios or telephones to communicate with dispatch personnel regarding job details.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.

Tow Truck Operator

North Shore and City Towing
02.2012 - 02.2021
  • Incident Response
  • Towing a large range of vehicles and other items
  • Often the first Responder at the scene of accidents
  • Daily problem solving and time management
  • Appropriate load restraint
  • Adhering to WH&S requirements
  • Adhering to NHVR guidelines
  • Heavy vehicle fatigue management
  • Critical decision making
  • Tunnel closures
  • Maintained accurate records of all towing activities.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Patrolled assigned areas in search of disabled vehicles requiring service.
  • Utilized radios or telephones to communicate with dispatch personnel regarding job details.
  • Recognized by management for providing exceptional customer service.

Skills

  • Vehicle maintenance
  • Incident response
  • Roadside assistance
  • Load restraint
  • Equipment operation
  • Inventory management
  • Accident scene management
  • Vehicle recovery
  • Problem solving
  • Recovering vehicles
  • Accident clearing
  • Vehicle recovery expertise
  • Safe driving
  • Current MR Truck driver's licence
  • Current Tow Truck Authority Certificate

Training And Licensing

  • Current Tow Truck Driver Certificate
  • Current MR Truck Licence
  • Current Construction White Card
  • Current M5,M4, ED, LCT Inductions completed

Timeline

Tow Truck Operator

NRMA Limited
06.2021 - Current

Tow Truck Operator

North Shore and City Towing
02.2012 - 02.2021

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Kevin Harrod