Kevin Htet
IT Service Desk Agent
Melbourne,VIC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
IT Service Desk Analyst
Australia Post
Melbourne, VIC
01.2022 - 01.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, PC issues and others IT issues.
- Translated complex technical issues into digestible language for non-technical users.
- Ensuring calls are kept to a high-quality assurance standard and correct procedures for task are always followed
- Experience Using Active Directory, Window 10, Citrix Workspace, Microsoft Office Suite, Service Now, Agent Workspace and ITIL.
Service Delivery Officer
Australia Taxation Office
Richmond, VIC
07.2020 - 11.2022
- Respond to tax enquires from the general public and tax agents on behalf of the Australian Taxation office
- Finding correct solutions to tax issues and enquiries in an efficient and timely matter
- Following strict privacy and security protocols that protect individuals and entities
confidentiality
- Ensuring KPI targets are consistently meet each month
- Ensuring calls are kept to a high-quality assurance standard and correct procedures for task are always followed
- Efficient and effective use of multiple systems to find the correct information and system processing for the client’s needs and requests
- Proficient verbal and written communication skills with a typing speed of 40 wpm
Sales Associate
Myer Melbourne
Werribee, VIC
02.2021 - 01.2022
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories and merchandise care.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Concierge
Pullman On The Park Hotel
East Melbourne, VIC
08.2018 - 02.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Diploma of Information Technology -
Completed Victoria Certificate of Education - undefined
Emmanuel College
Certificate IV in Fresh leadership program - undefined
Skills
Co-operative and supportive in team environments
Proven ability to work independently and unsupervised
Ability to assess, evaluates, identify and resolve problems by applying a logical process
Independent and friendly young person, who can grow positive relationships with work members at organisational levels
Excellent computer, literacy, numeracy skills
Timeline
IT Service Desk Analyst
Australia Post
01.2022 - 01.2023
Sales Associate
Myer Melbourne
02.2021 - 01.2022
Service Delivery Officer
Australia Taxation Office
07.2020 - 11.2022
Concierge
Pullman On The Park Hotel
08.2018 - 02.2020
Diploma of Information Technology -
Completed Victoria Certificate of Education - undefined
Emmanuel College