Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Htet

IT Service Desk Agent
Melbourne,VIC

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

IT Service Desk Analyst

Australia Post
Melbourne, VIC
01.2022 - 01.2023
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, PC issues and others IT issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Ensuring calls are kept to a high-quality assurance standard and correct procedures for task are always followed
  • Experience Using Active Directory, Window 10, Citrix Workspace, Microsoft Office Suite, Service Now, Agent Workspace and ITIL.

Service Delivery Officer

Australia Taxation Office
Richmond, VIC
07.2020 - 11.2022
  • Respond to tax enquires from the general public and tax agents on behalf of the Australian Taxation office
  • Finding correct solutions to tax issues and enquiries in an efficient and timely matter
  • Following strict privacy and security protocols that protect individuals and entities
    confidentiality
  • Ensuring KPI targets are consistently meet each month
  • Ensuring calls are kept to a high-quality assurance standard and correct procedures for task are always followed
  • Efficient and effective use of multiple systems to find the correct information and system processing for the client’s needs and requests
  • Proficient verbal and written communication skills with a typing speed of 40 wpm

Sales Associate

Myer Melbourne
Werribee, VIC
02.2021 - 01.2022
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Concierge

Pullman On The Park Hotel
East Melbourne, VIC
08.2018 - 02.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Arranged for transportation to and from airport, train station and events for visitors.

Education

Diploma of Information Technology -

Completed Victoria Certificate of Education - undefined

Emmanuel College

Certificate IV in Fresh leadership program - undefined

Skills

Co-operative and supportive in team environments

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Timeline

IT Service Desk Analyst

Australia Post
01.2022 - 01.2023

Sales Associate

Myer Melbourne
02.2021 - 01.2022

Service Delivery Officer

Australia Taxation Office
07.2020 - 11.2022

Concierge

Pullman On The Park Hotel
08.2018 - 02.2020

Diploma of Information Technology -

Completed Victoria Certificate of Education - undefined

Emmanuel College

Certificate IV in Fresh leadership program - undefined

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Kevin HtetIT Service Desk Agent