Kevin Iroa
Suva
Summary
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager Business Solutions
Digicel
02.2020 - 07.2023
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific ICT products to customers based on unique technical requirements of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of ICT Product and Services.
- Performed detailed research of customer business structures to accurately tailor ICT Solutions to unique needs of each.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Meet Monthly and Quarterly Sales targets
Senior System Engineer
Virtualflex Solutions
03.2017 - 01.2020
- Assisted employees with resolving network problems at remote locations.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Delivered helpdesk service and support to customers.
- Identified software and hardware issues and handled troubleshooting to resolve quickly.
- Installation and integration of ICT hardware and software solutions
- Work with Nutanix, lenovo and HP support team on resolving customer issues
- Installation and configuration of Server equipments
- Resolved issues and escalated problems with knowledgeable support and quality service.
HP Warranty Manager
Clariti South Pacific Limited
04.2015 - 02.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Provide warranty reports to Hewlett Packard warranty department Australia
- Manage the warranty service department, ensuring technicians are well skilled in terms of providing HP warranty support and services
ICT Technician
Clariti South Pacific Limited
04.2010 - 03.2015
- Assessed customer's needs and coordinated with support groups to service customer.
- Managed repairs and operational planning by updating and tracking customer activity within company CRM system.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Recommended new and replacement hardware and software purchases.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Electrical Technician
Sisters Air-cool And Electrical Engineering
03.2007 - 02.2010
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
Electrical Technician
Fiji Electricity Authority
04.2005 - 02.2007
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
Education
Professional Diploma Business Management - Business Management
University of The South Pacific
Fiji04.2018
No Degree - Electrical Engineering
Fiji Institute of Technology
Fiji2003
High School Diploma -
Marist Brothers High School
Fiji11.2001
Saint Agnes Primary School
Fiji11.1996
Skills
- Operational Procedures
- Development Activities
- Dashboard Development
- SWOT Analysis
- Customer Satisfaction
- Technological Knowledge
- Multi-Disciplinary Project Planning
- Professional Relationships
- Sales and Marketing Support
- Employee Performance Reviews
- Data and Analytics
- Training Junior Team Members
- Electrical Wiring
Accomplishments
- Resolved product issue through consumer testing.
- Awarded with top sales person for Month of May and June 2023
- Supervised team of 10 staff members.
- Achieved sales target by providing customer with ICT solutions which meets there business requirements
- Achieved overall team targets through effectively helping with ensuring the team is provided with resources and knowledge enabling the team to meet the company goals and sales targets.
- Resolved product issue through consumer testing.
Certification
- Professional Diploma in Business Management
- Complete stage 1 to 3 Diploma in Electrical Engineering
- HP Proliant ML/DL server Certification
- HP Blade Server Certification
Timeline
Manager Business Solutions
Digicel
02.2020 - 07.2023
Senior System Engineer
Virtualflex Solutions
03.2017 - 01.2020
HP Warranty Manager
Clariti South Pacific Limited
04.2015 - 02.2017
ICT Technician
Clariti South Pacific Limited
04.2010 - 03.2015
Electrical Technician
Sisters Air-cool And Electrical Engineering
03.2007 - 02.2010
Electrical Technician
Fiji Electricity Authority
04.2005 - 02.2007
Professional Diploma Business Management - Business Management
University of The South Pacific
No Degree - Electrical Engineering
Fiji Institute of Technology
High School Diploma -
Marist Brothers High School
Saint Agnes Primary School
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