Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Positions Of Responsibility
References
Timeline
Generic

Kevin Joseph

Adelaide,Australia

Summary

I am a self-motivated individual born towards the end of the millennial generation. I am in my final semester at Flinders University and am studying for a Master's in Cognitive Psychology and Educational Practice. I am a hard worker who is always eager to learn, and I pride myself on bringing high enthusiasm and drive to my every endeavour. I possess excellent problem-solving and critical-thinking skills and am dedicated to lifelong learning. Working with a variety of people is something I value highly, and my communication skills will help me thrive and continue to learn and grow daily. With a good understanding of the human mind and behaviour, I bring a unique perspective to talent acquisition, employee development and organisational and educational psychology. I am well-versed in designing professional development programs that foster individual growth, skills and leadership capabilities. I am a keen advocate of promoting mental health and well-being and am informed in strategies to create supportive environments and address mental health challenges.

Overview

6
6
years of professional experience

Work History

Guest services agent

Realm Apartments by Cllix Apartment & Hotels
2023.05 - Current
  • Experience with:
  • Ensure the smooth check-in and check-out of all guests
  • Accommodate the requests and needs of all guests, make recommendations, and upsell rooms and related services
  • Proactively communicate any guest feedback to the hotel manager to ensure 100% guest satisfaction
  • Dispatch request to the appropriate department
  • Monitoring the safety and security of the hotel.

Customer support executive

Imagine Holidays
2021.04 - 2023.05
  • Experience with:
  • Providing outstanding customer service by understanding the customers' needs and offering expert holiday support
  • Handling and resolving customer complaints, ensuring the right compensation level is offered in a quick and efficient manner
  • Being proactive in solving customers' issues, maintaining high standards of service at all times

QLD Telstra Inbound Customer Experience and Sales Agent

TSA Group
2021.02 - 2021.04
  • Experience with:
  • Represent, promote and sell Telstra's suite of products and services to both new and existing customers
  • Engage customers to build rapport and discover their lifestyle needs
  • Offer personalised value-based solutions to satisfy customers.

Customer Service Representative

Australia Post
2020.11 - 2021.02
  • Experience with:
  • Helping customers across different service mediums
  • Communicating thoughtful, personalised solutions for customers
  • Salesforce CRM platform
  • Working with KPIs and targets

Office Administration and Events Intern

American Chamber of Commerce in Queensland
2020.01 - 2020.03
  • Experience with:
  • Learning and improving event management skills and applying them to realworld environments.

Resident Assistant

International House Brisbane
2019.02 - 2019.11
  • Experience with:
  • Pastoral Care
  • First Aid
  • Student Services

Inter College Council Cultural Executive

The University of Queensland Inter-college Council
2018.10 - 2019.10
  • Experience with:
  • Event Management Plans for 1200+ people
  • Queensland Liquor Licensing (RSA)
  • Budgeting (+$50,000)

Education

Masters of Cognitive Psychology and Educational Practice -

Flinders University
Adelaide, Australia
07.2024

Bachelor of Business Management - International Business and Human Resources

University of Queensland
Brisbane, Australia
07.2020

National Senior Certificate (NSC) with a Bachelor's Degree (BD) pass -

St. Stithians Boys' College
Johannesburg, Republic of South Africa
12.2016

Skills

  • Writing and verbal communication
  • Complaint Handling
  • Patience and composure
  • Guest Services
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Event Promotion
  • Complaint resolution

Accomplishments

  • Toastmaster’s Course: I completed this International public speaking course and improved my self-confidence and oratory skills.
  • The President’s Award (Bronze Standard): This is a Duke of Edinburgh’s International award instituted in over 90 countries. The recipient must have learned a skill, participated in a sport or physical recreation, completed 24 hours of community service, and gone on an adventurous journey or hike.
  • Won the Good Samaritan Trophy at my high school: This is an award given to the peer with the maximum number of votes among the grade of 150 pupils who, in their eyes, provided Excellence in Service to the school.
  • ICC Umpire Foundation Course
  • Part of the Interact Club (a division of the Rotary club) committee that raised an equivalent of US$ 14,000 between 2014 June and 2015 June
  • Completed over 50 hours of community service at old age homes, recreational centres, and children's homes.
  • Chosen by the School to attend two All Africa Regional Round Square Conferences in South Africa (2013) and Kenya (2015)
  • Participated in the Do It in a Dress campaign, where participants raised money over two months for girls in Uganda and Sierra Leone to receive an education by wearing a dress
  • Organised an inter-college band competition where profit from the event was donated to the Red Frogs charity.
  • Completed the Act for Peace Ration Challenge, where I ate the same rations as a refugee for one week during World Refugee Week to raise money and awareness.

Hobbies and Interests

  • Watching cricket and football and supporting Arsenal football club and the Indian Cricket team
  • Enjoy playing hockey and basketball
  • Love to travel and have been to about 21 different countries
  • Fond of blogging about personal experiences and current events.


Positions Of Responsibility

  • Prefect at the Boys' College (one of the 27 chosen Prefects out of a Grade of 150 students)
  • Deputy Head of Mountstephens Boarding House
  • Captain of various Hockey and Basketball teams at school and residential college level

References

  • Mr Tawfiq Mostafa, Building and Hotel Manager, Realm Adelaide, Adelaide, Australia, +61 484 318 501, manager.realm@cllix,com
  • Mr. Shaun Wigmore, Customer Support Manager, Imagine Holidays, Brisbane, Australia, +61 450 684 613, Shaun.Wigmore@imagineholidays.com.au

Timeline

Guest services agent

Realm Apartments by Cllix Apartment & Hotels
2023.05 - Current

Customer support executive

Imagine Holidays
2021.04 - 2023.05

QLD Telstra Inbound Customer Experience and Sales Agent

TSA Group
2021.02 - 2021.04

Customer Service Representative

Australia Post
2020.11 - 2021.02

Office Administration and Events Intern

American Chamber of Commerce in Queensland
2020.01 - 2020.03

Resident Assistant

International House Brisbane
2019.02 - 2019.11

Inter College Council Cultural Executive

The University of Queensland Inter-college Council
2018.10 - 2019.10

Masters of Cognitive Psychology and Educational Practice -

Flinders University

Bachelor of Business Management - International Business and Human Resources

University of Queensland

National Senior Certificate (NSC) with a Bachelor's Degree (BD) pass -

St. Stithians Boys' College
Kevin Joseph