Kevin Liu
Doncaster East
Summary
- Motivated and reliable graduated Year 12 student seeking a part-time role where I can contribute strong customer service, teamwork, and problem-solving skills while continuing to develop my experience in retail.
- I am willing to put in the time to learn new skills or ways of doing things in a retail environment.
- Developed strong customer service skills in a retail environment, providing efficient and friendly support to customers. Skilled in locating inventory and handling transactions for customers with accuracy and care. As well as working at the back for e-commerce, packing people's orders and picking products from the shelves for the e-commerce team to pack. I am seeking to leverage my transferable skills in a new field, contributing to the team and helping achieve company goals.
- Offering interpersonal skills and quick learning ability, ready to adapt and excel in a retail environment. Brings a strong understanding of customer service principles and the ability to manage transactions and maintain stock levels. Ready to use and develop communication and organisational skills in any role related to retail.
Overview
2
2
years of professional experience
Work History
Retail Worker
Harris Scarfe
10.2023 - 07.2025
- Assisted customers with product selection and inquiries.
- Operated point-of-sale system for efficient transaction processing and cash handling.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Stocked shelves and replenished inventory to ensure product availability for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Associate Degree of Aerospace Major - Aerospace Engineering
RMIT University
Melbourne, Victoria, VIC10-2029
Skills
- Active Listening
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Planning and Coordination
- Problem-Solving
- Reliability and punctuality
- Customer assistance
- Patience and empathy
- Customer service
- Product knowledge expertise
- Time management
- Register operation
- Friendly and helpful
- Reliable and responsible
Accomplishments
- Achieved retail work experience through working at Harris Scarfe Forest Hill, Victoria
- Graduated from Donvale Christian College in 2025.
Languages
Chinese
Interests
- Enjoy participating in Table Tennis for overall physical and mental well-being
- Swimming
- Video Gaming
- Food Tourism
- Strategy Games
- Playing Sports
- Food Photography
- Running
- Cooking
Timeline
Retail Worker
Harris Scarfe
10.2023 - 07.2025
Associate Degree of Aerospace Major - Aerospace Engineering
RMIT University
Hobbies
Swimming, Online Gaming, Lego, Table Tennis, Badminton