Kevin Lowe
Lilydale,Australia
Summary
Encouraging manager and problem-solver with talents for team building, leading, developing and mentoring, as well as building good stakeholder relationships. Confident in using independent decision-making skills and sound judgment to positively impact on successful outcomes. Dedicated to providing better outcomes, for the lives of the people I assist and those that I support daily.
Overview
34
34
years of professional experience
Work History
Personal Support Coordinator
Sharron Andrea Support Services (SAAS)
Bendigo, VIC
09.2023 - 04.2025
- Managing the day to day of an SRS
- Liaising with Stakeholders, Allied Health Professionals.
- Arranging appointment, Scheduling Staff Members
- Coaching/Leading Team Members and ensuring the ongoing need for quality service provision.
- Promoting the service and working with new participants to ensure they have a smooth transition into SRS accommodation.
Operations Manager
Home@Scope
Box Hill, VIC
07.2019 - 09.2023
- Trained and guided team members to maintain high quality service delivery and performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Department Of Human Services
Box Hill, VIC
09.2014 - 07.2019
- Lead, develop and Support staffing teams, to work in group homes and manage the support needs of residents that live within our care, whilst maintaining specified policies and standards within our service.
- Manage time and resources (both financial and staff) whilst ensuring accountability for service delivery through the use of detailed reports, quality audits and regular self-assessment.
- Work over numerous locations, within the cluster to educate and mentor staff in OH&S requirements to assist in identifying/eliminating risks to residents and staff in group homes.
- To work autonomously to identify and manage every day and crisis situations that can often be difficult and demanding, for both staff and residents.
- Manage rosters/Budgets, undertake written reports and respond to inquiries, and ensure the overall quality of service provision.
- Liaise with multiple internal and external stakeholders, and service providers in the provision of quality outcomes for residents and staff members.
House Supervisor
Department Of Human Services
Box Hill, VIC
05.2006 - 09.2014
- MULTIFUNCTION ROLE - hands-on and supporting resident needs, whilst leading a team of staff in supporting complex health and physical requirements of everyday living for residents.
- Advocating for the needs of those with disabilities we support.
- Promoting teamwork.
- Mentoring and developing an effective team of staff.
- Maintaining profession boundaries, whilst utilising consultative and liaison processes, to ensure efficient support and policy adherence, is applied to service provision.
- Coaching and supporting staff through learning and the development of new skills and daily responsibilities.
- Building relationships with residents, their families, significant others and stakeholders.
Disability Support Worker
Department Of Human Services
Box Hill, VIC
02.1996 - 05.2006
- Support of residents
- Development & implementation of programs
- Assistance with resident's day to day requirements
- Liaising between management and external services on resident's behalf
- Advocating on resident's behalf, to improve and acquire better outcomes and greater choices for those we support.
Hospital Attendant
Peter James Centre
Burwood, VIC
05.1991 - 05.1996
- LINEN DISPATCH
- SECURITY
- TRANSPORTATION - FOOD AND PERSONAL
- CLEANING
- ROSTERED DAY, AFTERNOON AND NIGHTSHIFTS
- TRAINED IN FIRE AND EVACUATION PROCESSES AND SECURITY TECHNIQUES
Education
Advanced Diploma - Community Services Management
Swinburne University of Tech
Croydon, VICAdvanced Diploma - Disability Services
Swinburne University of Tech
Croydon, VICSkills
- Staff Management
- Team Leadership
- Client Relations
- Policy and Procedure Implementation
- Performance Monitoring and Evaluation
- Regulatory Compliance
- Staff Development
- Stakeholder Relations
References
- Norman, Lote, My Senior Manager whist at Home@Scope, NLote@scopeaustralia.org.au, 0417 458 243, Home@Scope
- Evalina, Woodward, HR Liaison Officer SASS, evalinaforrestyoga@yahoo.com.au, 0439 799 088, SASS, her private email due to her no longer working for SAAS
Timeline
Personal Support Coordinator
Sharron Andrea Support Services (SAAS)
09.2023 - 04.2025
Operations Manager
Home@Scope
07.2019 - 09.2023
Operations Manager
Department Of Human Services
09.2014 - 07.2019
House Supervisor
Department Of Human Services
05.2006 - 09.2014
Disability Support Worker
Department Of Human Services
02.1996 - 05.2006
Hospital Attendant
Peter James Centre
05.1991 - 05.1996
Advanced Diploma - Community Services Management
Swinburne University of Tech
Advanced Diploma - Disability Services
Swinburne University of Tech
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