Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Lorena Martinez

Panania,NSW

Summary

Passionate multi-skilled professional with a proven ability to provide a high level of customer service, a practical approach to problem-solving, and strong attention to detail with a keen focus on quality.

Experienced finance assistant with three years of experience in the private sector in Colombia and over three years of experience in areas such as hospitality, cleaning, and the aged care sector while carrying out post-graduate studies in Australia.

A hardworking and passionate job seeker with strong organisational skills, time management skills and a positive attitude, ready to help achieve company goals, taking the opportunity and the experience in the sector where the company works.

Overview

8
years of professional experience

Work History

Bayton Group

Account Manager
02.2023 - Current

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio with nine aged care facilities, ensuring timely communication and effective problem resolution.
  • Met existing customers to review current services and expand sales opportunities.
  • Trained employees on customer service, QEHS practices and cleaning procedures to comply with the client's requirements.

Bayton Group

Aged Care Support Worker
05.2022 - 02.2023

Job overview

  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Bridging Care Pty Ltd.

Aged Care Support Worker
02.2021 - 05.2022

Job overview

  • Demonstrate respect, friendliness, and willingness to help wherever needed.
  • Assist residents with basic activities of daily living.
  • Maintain safety with tidy, clean, and hazard-free home environments.
  • Adhere to company requirements for patient interactions and care standards.
  • Follow instructions according to customers' requirements.

DIN Desarrollo En Ingenieria S.A

Finance Assistant
07.2016 - 02.2019

Job overview

  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Completed monthly payroll for company employees.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Reported financial data and updated financial records in ledgers and journals.
  • Applied proper codes to invoices, files and receipts to keep records organised and easily searchable.
  • Prepared and presented financial reports for senior management.

Education

Torrens University
Sydney, NSW

MBA And Master of Global Project Management
10.2022

University Overview

APC College
Sydney, NSW

Advanced Diploma of Leadership And Management
07.2020

University Overview

La Salle University
Bogota, Colombia

Bachelor Degree of Finance And International Trade
10.2015

University Overview

Skills

  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Active Listening
  • Organisation and Time Management
  • Problem Solving
  • Verbal and Written Communication
  • Proactive

Timeline

Account Manager
Bayton Group
02.2023 - Current
Aged Care Support Worker
Bayton Group
05.2022 - 02.2023
Aged Care Support Worker
Bridging Care Pty Ltd.
02.2021 - 05.2022
Finance Assistant
DIN Desarrollo En Ingenieria S.A
07.2016 - 02.2019
Torrens University
MBA And Master of Global Project Management
APC College
Advanced Diploma of Leadership And Management
La Salle University
Bachelor Degree of Finance And International Trade
Jennifer Lorena Martinez