Passionate and results driven FMCG Commercial Leader.
20+ years of experience in Strategy Development, Customer Management and Team Leadership.
Experience across multiple markets, channels and categories.
Strategic category planning and business development in fast-paced FMCG environments.
Improving operational efficiencies and driving profitable growth through senior customer relationships.
Driving authentic team cultures that encourage innovation and growth.
Overview
29
29
years of professional experience
Work History
General Manager – Sales & Marketing
CHEN FOODS GROUP
07.2022 - Current
Accountable for P&L and strategy development as a member of the senior leadership team
Lead a Commercial Team of 10 to achieve profit objectives across all Chen Foods Group sales channels (NAMs, Marketing Manager, Brand Manager, Graphic Designer, Demand Planners & Sales Representatives)
Utilized significant consumer and shopper research to lead the development of a 3-Year Category & Channel Where to Play and How to Win Strategies
Scoped the project and coordinated with various departments to ensure successful execution of the Trade Promotions Management system
Created and delivered a comprehensive Leadership Development Program to support the growth of Chen Foods' top 10 future leaders
FY24 achievements include +8% NSV, ranging of +20 Grocery SKUs, +120 customers and +12% SKU distribution within the Asian Route Channel.
National Sales Manager
CHEN FOODS GROUP
05.2020 - 06.2022
Managed senior buyer relationships in leading grocery store chains, including Woolworths, Coles, Metcash, and Aldi
Successfully achieved commercial objectives by overseeing a team of 2 National Account Managers and 1 National Account Executive
Developed 3-Year Sales Roadmap, encompassing strategies for Category, Channel, and Customer
Successfully established Sales & Operations Planning Process at Chen Foods Group within initial 3-month period by integrating detailed SKU-based forecasting along with 2-way profit modeling and integrated Demand Management processes involving NPD, Marketing, and Operations departments
Collaborated cross functionally with Marketing, Finance, Operations, and Supply teams to develop the FY21 and FY22 Woolworths JCPs, Coles BDPs, and Annual Customer Growth Plans for Metcash and Aldi
Increased sales performance by +21% FY21
Successfully rolled out additional product offerings with the introduction of +26 SKUs across Frozen & Ambient categories in Grocery accounts, including an improvement of SKU distribution by +300% within the Independents Channel.
National Business Mgr – Coles, Foodservice & NZ
TWININGS & CO AUSTRALIA
05.2019 - 05.2020
Owned senior customer relationships within Coles, NZ and Foodservice Distributors to achieve commercial and brand goals through leading a team of 2 National Account Managers and 1 National Account Executive
Successfully met important internal financial goals by delivering around $55m NSV and $30m Gross Contribution
Collaborated with cross-functional teams (Marketing, Category, Revenue Management, Finance, and Distributor Partners) to create Coles JBP and NZ Business Plan as well as implement growth strategies for the Foodservice Channel
FY20 achievements include +9% GC growth, ranging of +7 incremental Tea category SKUs and a +13% increase in overall shelf space.
National Business Manager – Growth Channels
TWININGS & CO AUSTRALIA
03.2018 - 05.2019
Developed and executed the Twinings’ Australia growth channels strategy in partnership with Category Strategy & Development Team
Identified and financially validated Channel Opportunities to support 5YP goals
Partnered with Marketing teams in the creation of portfolios and the development of Go-to-Market strategies for Growth Channels
Evaluated Route-to-Market options for Indirect Sales Channels, resulting in actionable recommendations delivered to Twinings’ Australia Exec Team
Developed partnership contracts with distributors including Lavazza Australia and guided sales teams in executing channel/customer sales strategies, business plan development, and NPD initiatives
Oversaw strategic planning and execution of key initiatives for Woolworths and New Zealand during the interim period
Led a team consisting of 3 National Account Managers and 1 National Account Executive to oversee senior customer relationships, ensuring the successful delivery of commercial and brand objectives.
Sales Manager - Key Accounts
CARLTON & UNITED BREWERIES
11.2012 - 04.2015
Managed P&L for Key Accounts, Metro Retail, and Hybrid Hotels Channels in Victoria as Sales Manager reporting to the General Manager Southern (Vic/Tas)
Led a team of 18 sales professionals, including 5 direct reports, and managed key customers such as IBA, IGA, LMG, Thirsty Camel, Food Works, ALM, Duncan's, SILG along with various on premise hotel groups like Crown Casino and Federal Group
Exceeded sales target by delivering an 8.537m standard cases budget, resulting in a $200m AUS Net Producers Revenue (NPR) and $102m Gross Profit (GP)
Drove expansion of CUB market share in Victorian off premise market, achieving a significant +1.2% MAT increase to end January 2015
Negotiated optimized Trading Terms Contracts with major Victorian Retail Banners, aligning promotional slotting, Joint Business Plans (JBPs), and MSP pricing agreements
Negotiated pouring contracts with various hotel groups including Lorne Hotel, Hunter Group, Premier Hotels, Nikakis Group, and Unified Buying Group
Fostered professional development and coaching to team members, resulting in 3 direct reports achieving promotions to more senior positions within CUB
Participated in cross functional team (Project Diocles) to diagnose and design effective Commercial Planning Processes for CUB nationally
Achieved recognition as a member of the award-winning Regional Leadership Team Vic/Tas, receiving State of the Year Award for FY2014.
State Manager VIC/TAS
DIAGEO AUSTRALIA
07.2010 - 11.2012
Leadership and management of a team of 23 people including 4 Key Account Managers, 1 Field Operations Manager, 15 Business Development Managers, 3 Field Sales Managers and 2 Sales Administrators
Included the development and execution of the VIC/TAS Business Unit Sales Strategy to achieve commercial objectives in the Off Premise, On Premise and Events/Stadia channels (customer universe of circa1400 outlets)
Achieved Volume target of 1.62m std cases, Net Sales Value of $57.1m, Gross Profit of $34.8m and overall Trading Profit target of $27.4m
Managed overheads within budget of $4.96m
Optimised Trade Spend budget of $4.6m including the strategic planning and execution of an Advertising and Promotional (A&P) budget of $900k
Grew market share in Vic/Tas markets (+1% RTD, +1% Spirits) across 10 key competitive battlegrounds (e.g.: Bundaberg Rum RTD vs Jim Beam RTD)
Active member of National Sales Leadership Team (SLT) – development of Trading Strategies, Promotional Activities, Pricing Initiatives, People Development, etc
Development of key business relationships at senior level with key stakeholders – Key Account customers, independent retailers and wholesalers, liquor licensing, Australian Hotels Association (AHA), Liquor Retailers Association (LRA), etc
The Vic/Tas team was awarded Business Unit of the Year for FY 2011/12.
State Manager SA/NT
DIAGEO AUSTRALIA
07.2007 - 06.2010
Led and managed a diverse team of 20 individuals, comprising 2 Key Account Managers, 9 Business Development Managers, 2 Trade Marketing Managers, 1 Field Sales Manager, 4 Merchandisers, and 2 Administrators
Led the development and execution of the SA/NT Business Unit Sales Strategy
Delivered successful business growth across diverse sales channels (Off Premise, On Premise, and Events/Stadia) – in both the SA and NT liquor markets
Achieved 5% YOY growth in achieving a volume target of 700k std cases
Exceeded Net Sales Value target by 6% to reach $26.4 million for the year
Demonstrated a consistent increase in profitability by achieving a Gross Profit of $18.3m (+5%) and exceeding the Trading Profit target with $14.5m (+6.5%)
Effectively managed a $2.5 million overheads budget, achieving a 4% underspend in F10, alongside overseeing a $1.5 million Trade Spend budget
Implemented effective Key Account Management strategies to drive sales growth and strengthen relationships with major retailers
Increased market share in South Australia and Northern Territory markets by 1% in the ready-to-drink category and 2% in spirits, competing against brands like Absolut by implementing strategies across 10 key battlegrounds
Increased outlet calls and coverage for a customer universe of 500+ by the highest margin in F09 compared to F08
Contributed to the development of Trading Strategies, Promotional Activities, Pricing, and People Development as an active member of the National Sales Leadership Team (SLT).
National Account Manager – Coles
DIAGEO AUSTRALIA
12.2004 - 06.2007
National Account Management responsibility for all Coles banners, including Liquorland, Vintage Cellars, 1st Choice and Coles Hotels Group
Utilized negotiation skills to successfully implement promotional programs that maximized volume, NSR, and gross profit for both national and state-specific endeavors
Efficiently conducted category reviews for RTD, Spirits, and Premium Beer categories alongside overseeing the performance of Key Account Executives in line management role
Successfully negotiated incremental ranging and distribution of Diageo products for all CLG banners, resulting in a 30% increase during FY07
Negotiated re-structuring of CLG trading terms in FY07, transitioning from a 'bundled' to a 'pay for activity' conditionally based contract
Successfully achieved reduction in Central Warehousing Allowance from 5.0% to 4.5%
Negotiated “first pour” status for Diageo Spirits brands consecutively for 3 years in Coles Hotel Group
Delivered outstanding results by outperforming the F06 Gross Profit budget with a remarkable improvement of +$700k (+6% YoY).
National Category Manager – Woolworths
PZ CUSSONS (PZC) AUSTRALIA
07.2002 - 12.2004
Led the Woolworths Group sales team in achieving PZC commercial objectives across Woolworths Supermarkets and Big W stores in Australia
Spearheaded financial management for the Homecare and Personal Care product categories (Laundry, Soaps, Dishwashing, Skincare) with a responsibility for a $111m GSV budget and $36m Gross Margin budget
Managed a team of 2 Key Account Managers and a Category Analyst within the Woolworths Account Management Team
Successfully achieved a +14% increase in Homecare category sales and surpassed the $36m Gross Margin target for FY03
Negotiated new national Trading Terms with Woolworth's, resulting in ranging gains of Homecare and Personal Care SKUs across Supermarkets and Big W
Played a key role in leading the team responsible for successfully executing the S&OP project at PZ Cussons Australia
Implemented category Demand forecasting process using ‘Promax' software.
Sales Manager – Direct Accounts Channel
L'OREAL AUSTRALIA
05.2000 - 04.2002
Developed and executed the Direct Accounts Channel sales strategy to achieve commercial objectives through Key Account and Field Sales teams
Managed and exceeded a sales budget of $120 million GSV across major retail outlets including Woolworth's, Coles, Metcash, FAL/Action, Big W, Kmart, Priceline, Harris Scarfe, Pharmacy, Myer and David Jones
Managed a team of 3 National Account Managers, 2 Account Executives, and 1 Sales Administrator in the Direct Accounts Channel Sales department
Exceeded sales expectations by achieving a growth rate of 18% in calendar year 2001 with a budget of $120m AUS GSV
Attained health and beauty category captain designation in leading retailers via collaborative team efforts in category management initiatives, business reviews, and strategy sessions
Negotiated improved trading terms agreements with multiple Direct Account customers such as Coles, Myer, Big W, and Kmart.
National Account Manager – Coles & BI-LO
GOODMAN FIELDER (UNCLE TOBYS)
11.1998 - 05.2000
Accountable for driving national business growth across the Cereals and Snacks categories (GSV $90m AUS) with a focus on GHPL (Coles and BI-LO), while also handling new business development initiatives, such as introducing Snacks line in Target stores
Developed and implemented sales and promotional programs to achieve GF commercial objectives at Coles Supermarkets
Successfully drove sales results by realizing a notable +12% overall growth in FY2000 when compared to FY1999, with an outstanding performance from the Snacks category at +21%
Enhanced reporting capabilities for GHPL Accounts team by developing Sales and Trade Promotions Expenditure reports
Optimized demand forecasting accuracy for GHPL (Coles and BI-LO) DC with a measurement lag of 3 months.
State Manager - Tasmania
MARS CONFECTIONERY
10.1996 - 10.1997
Territory Sales Manager
MARS CONFECTIONERY
07.1995 - 10.1996
Education
Graduate Certificate in Direct Marketing -
Melbourne University (ADMA)
11.1994
Bachelor of Business in Economics & Marketing -
Swinburne University of Technology
06.1992
Victorian Certificate of Education -
Mount Lilydale College
11.1987
Skills
Profit and Loss Management
FMCG Sales & Account Mgt
Negotiation Planning & Execution
Joint Category & Business Plans
Category Range Reviews
Innovation & NPD Development
Category & Channel Strategies
Team Leadership
Strategic Selling
Integrated Business Planning
Sales & Operations Planning
Trade Promotions Systems
Demand Management
Professional Development
Mini MBA in Marketing, CMW PLC, 11/2022
Finance for Non-Finance Managers, AIM Melbourne, 10/2021
Microsoft Dynamics (Business Central & Power BI), 04/2021
AC Nielsen Intermediate Training, 11/2020
Value Creating Negotiations – Real World Marketing, 10/2018
Joint Value Creation & Category Strategy - Real World Mktg, 05/2017
Blueshift ONE Trade Promotions System, 08/2016
The Advanced Negotiator - GAP Partnership, 06/2013