Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

KEVIN MENDA

Werribee/Wyndham Vale ,Australia

Summary

Dynamic assistant property management professional with experience at P. Di Natale, excelling in tenancy management and property inspections. Proven ability to coordinate maintenance and advocate for clients in financial hardship. Bilingual communicator with strong organizational skills, consistently delivering exceptional customer service and fostering positive relationships with tenants and property managers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Manager Assistant (On-road Assistant)

P. Di Natale
Werribee/Footscray, VIC
07.2022 - 03.2024
  • Hold open for inspections for vacant/tenanted properties
  • Liaise and work closely with property managers, landlords and prospective/current tenants daily
  • Conduct ingoing and outgoing reports of properties
  • Organize maintenance for properties where required
  • Conduct routine inspections

Leasing Consultant

Melbourne Real Estate
Melbourne, VIC
11.2021 - 05.2022
  • Hold open for inspections for vacant/tenanted properties.
  • Liaise with property managers and prospective/current tenants on a daily basis.
  • Work closely with property managers and upper management staff.
  • Work autonomously and liaise with supportive property team.

Customer Service Officer

Bank of Queensland
Melbourne, VIC
06.2019 - 12.2020
  • Dealing directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Obtained an up to date knowledge and relevant information to handle product and service inquiries.
  • Ability to set up new customer accounts, manage customers' accounts and maintain customer databases.
  • Day to day managing administration and handling and resolving customer complaints with the customer satisfaction in mind.
  • Liaising with other branches to aid with complex customer's enquiries.
  • ATM maintenance on given days.
  • Interview bookings.
  • Ability to initiate quality conversations with customers.
  • Cross selling products.
  • Assist customers with credit card application process from start to finish.
  • Assist lending customers with basic lending enquiries.
  • Assist customers with discharging their mortgage when required.

Customer Adviser, Hardship Advisor

Chandler Mcleod, NAB
Melbourne, VIC
01.2019 - 06.2019
  • Dealing with customer by telephone or email in regards to accounts that have fallen behind.
  • Respond promptly to customer's inquiries.
  • Assist customers who are experiencing financial hardship.
  • Explore options/solutions for customers in financial hardship.
  • Liaise with different department to aid with complex customer's inquiries.
  • Hold quality conversations with customers.

Customer Service Officer

Bendigo & Adelaide Bank
Melbourne, VIC
07.2017 - 09.2018
  • Dealing directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Obtained an up to date knowledge and relevant information to handle product and service inquiries.
  • Ability to set up new customer accounts, manage customers' accounts and maintain customer databases.
  • Day to day managing administration and handling and resolving customer complaints with the customer satisfaction in mind.
  • Liaising with other branches to aid with complex customer's enquiries.
  • ATM maintenance on given days.
  • Interview bookings.
  • Ability to initiate quality conversations with customers.
  • Cross selling products.

Skills

  • Excellent Written & verbal communication
  • Time Management & Organization
  • Technically Competent
  • High-level Initiative
  • Tenancy Management
  • Bilingual
  • Financial Hardship Assistance
  • Property Inspections & Maintenance Coordination
  • Crisis Management
  • Referral Coordination and Advocacy

Certification

  • Currently Undertaking: Certificate IV in Disability Support
  • Business Law - Undergrad
  • Real Estate - Agent's Representative Certification
  • Certificate IV – Child, Youth & Family Intervention
  • Certificate III – Customer Engagement
  • Current Full Victorian Driver's License

References

Available upon request

Timeline

Property Manager Assistant (On-road Assistant)

P. Di Natale
07.2022 - 03.2024

Leasing Consultant

Melbourne Real Estate
11.2021 - 05.2022

Customer Service Officer

Bank of Queensland
06.2019 - 12.2020

Customer Adviser, Hardship Advisor

Chandler Mcleod, NAB
01.2019 - 06.2019

Customer Service Officer

Bendigo & Adelaide Bank
07.2017 - 09.2018

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