Summary
Overview
Work History
Education
Skills
References
Additional Skills
References
Timeline
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Kevin Minh Khoa Duong

Chester Hill,Australia

Summary

Dynamic and results-oriented professional with a proven track record at Myer, enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and technical tasks, with a knack for precision and effective communication. Demonstrated ability to improve operational efficiency and foster team collaboration, driving significant improvements in service delivery and process optimization. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Wanting to strengthen my skills includes strong analytical skills, problem-solving abilities, and a desire to obtain knowledge of banking products and services, and I am committed to providing high-quality customer service, resulting in improved client satisfaction and retention.

Overview

7
7
years of professional experience

Work History

Casual Team Member

Myer
10.2023 - Current
  • Delivered outstanding customer service by addressing inquiries, processing transactions, and efficiently resolving complaints
  • Maintained accuracy in cash handling, POS system operations, and end-of-day financial reconciliation
  • Assisted in inventory control, restocking, and fulfilling online orders, contributing to operational excellence

Parcel Processing Associate

Australia Post
09.2020 - 02.2021
  • Streamlined parcel processing and inventory tracking to ensure timely deliveries and compliance with quality standards
  • Utilized effective communication skills to address customer inquiries and resolve parcel-related issues
  • Supported warehouse operations by operating equipment and ensuring organized workflows

Electrical Apprentice

Various Companies
01.2018 - 01.2019
  • Collaborated with team members on electrical installations and troubleshooting tasks
  • Managed material procurement and project documentation to maintain efficiency and compliance
  • Gained hands-on experience in maintaining equipment and adhering to safety protocols

Education

Diploma of Engineering - Extended

UTS College
01.2022

High School Certificate -

Sefton High School
01.2017

Skills

  • Customer Satisfaction Focus
  • Problem-Solving Expertise
  • Prioritization and Scheduling
  • Detail-Oriented Approach
  • Collaborative Teamwork
  • Technical Expertise
  • Precision in Task Execution
  • Effective Communication
  • Adaptability
  • Solution-Oriented Thinker
  • Conflict resolution
  • Money handling
  • Adaptability and flexibility
  • Computer skills
  • Flexible schedule
  • POS systems
  • Decision-making capacity

References

Available upon request.

Additional Skills

  • Meticulous Attention to Detail: Ensuring accuracy and confidentiality in handling sensitive information.
  • Strong Communication Skills: Building rapport and effectively communicating with customers and team members.
  • Adaptability: Thrives in dynamic, fast-paced environments and quickly learns new processes.
  • Proactive Problem Solver: Excels in identifying issues and implementing practical solutions efficiently.

References

References available upon request.

Timeline

Casual Team Member

Myer
10.2023 - Current

Parcel Processing Associate

Australia Post
09.2020 - 02.2021

Electrical Apprentice

Various Companies
01.2018 - 01.2019

Diploma of Engineering - Extended

UTS College

High School Certificate -

Sefton High School
Kevin Minh Khoa Duong