Kevin Ndungu
Melbourne,VIC
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Capital Transport Services. Excelled in route planning and vehicle maintenance, enhancing delivery efficiency and client satisfaction. Demonstrated exceptional problem-solving abilities and relationship-building skills, ensuring repeat business and superior service quality.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Courier Truck Driver
Capital Transport Services
02.2022 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Disability Support Worker
Focus Life
03.2018 - 11.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Air Conditioning Installer
Cool Breeze Mornington
01.2013 - 11.2017
- Replaced dirty filters throughout system of air handlers every Number months following routine maintenance schedule.
- Tested capacitors, transistors and transformers for proper continuity and resistance.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
Auto Electrician Mechanic
BRM Motors Rye
11.2008 - 11.2012
- Read and interpreted technical documentation such as drawings and diagrams.
- Completed wiring installations for custom lighting systems, enhancing vehicle aesthetics and functionality.
- Increased customer satisfaction by providing timely and accurate troubleshooting for auto electrical problems.
- Reduced repair time with efficient diagnostic testing and identification of electrical malfunctions.
- Tested wiring for issues and removed faulty sections.
- Improved vehicle safety by performing thorough inspections and addressing all electrical concerns.
- Enhanced vehicle performance by diagnosing and repairing complex electrical issues in various makes and models.
- Collaborated with colleagues to resolve challenging auto electrician cases, maximizing team efficiency and effectiveness.
- Tested starters, door controls and generators for proper functioning.
- Successfully rewired classic cars undergoing restoration while retaining original appearance.
- Effectively communicated with customers to explain technical diagnoses and recommend appropriate repair solutions tailored to their needs.
Education
Bachelor Of Engineering - Mechanical Engineering
Rosebud College, RMIT University
Bundoora, VIC11.2011
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Excellent driving skills
- Package handling
- Clean Driving Record
- Valid Driver's License
- GPS and route planning
- Route Planning
- Relationship building and rapport
- Time Sensitive Deliveries
- Heavy Lifting
- Package pickup and delivery
- Attention to confidentiality
- Logistics and Transportation
- Deadline Adherence
- Vehicle Maintenance
- Performance Improvement
- Vehicle inspections
- Traffic safety
- Lab specimen transport
- Punctuality and reliability
- Excellent Communication
- Analytical Thinking
Timeline
Courier Truck Driver
Capital Transport Services
02.2022 - Current
Disability Support Worker
Focus Life
03.2018 - 11.2021
Air Conditioning Installer
Cool Breeze Mornington
01.2013 - 11.2017
Auto Electrician Mechanic
BRM Motors Rye
11.2008 - 11.2012
Bachelor Of Engineering - Mechanical Engineering
Rosebud College, RMIT University
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