Kevin Nguyen
Summary
Successful Territory Manager bringing strong history of high performance across different jobs. Decisive customer relationship manager with excellent attention to detail and persuasive communication styles. Offering 1.5 years of experience in sales.
Overview
5
5
years of professional experience
Work History
Territory Manager
British American Tobacco
07.2023 - Current
- Managed over 50 accounts within Brisbane Metro South territory.
- Consistently achieving targeted KPI's (overall territory growth, sales growth incentives, top 3 within state for value share growth incentive)
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analysed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Sales and Customer Service Consultant
Telstra
09.2022 - 03.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Consistently hitting daily targeted KPI's.
ESports Convenor and Head Coach
Queensland University Of Technology, QUT
04.2019 - 07.2021
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Maintained strong relationships with athletes and school administrators for program support and success.
- Collaborative work with nutritionist, personal trainers and Olympic psychologist.
- Fostered a positive team environment with clear communication and motivational techniques.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Education
Masters - Marketing
Queensland University of Technology
Brisbane12.2023
Bachelor's - International Business
Queensland University of Technology
Brisbane07.2019
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Goals and performance
- Account Management
- Relationship building and management
- Written and verbal communication
- Sales Presentations
- Trends Analysis
- Event Networking
- Data Interpretation
- Client Relationship Building
Accomplishments
- [External] Selected as 1 of 3 Supplier Finalists for the AACS Peter Jowett Award 2024: Envisioning the future, How can AI revolutionise the Convenience Retail Industry?
- [Internal] Selected as 1 of 6 Territory Managers Australia-wide to join the BAT National Analyst Forum (Development of Excel, Microstrategy, Circana, and PowerBI capabilities)
Languages
Vietnamese
Native or Bilingual
Korean
Limited Working
Japanese
Limited Working
Timeline
Territory Manager
British American Tobacco
07.2023 - Current
Sales and Customer Service Consultant
Telstra
09.2022 - 03.2023
ESports Convenor and Head Coach
Queensland University Of Technology, QUT
04.2019 - 07.2021
Masters - Marketing
Queensland University of Technology
Bachelor's - International Business
Queensland University of Technology
Similar Profiles
Delroy TrowersDelroy Trowers
Territory Manager at Imperial Tobacco Canada - British American TobaccoTerritory Manager at Imperial Tobacco Canada - British American Tobacco
Betty JagerBetty Jager
Lead Submissions Specialist, E-Submissions Scientific, and Regulatory Affairs at British American Tobacco (Reynolds American)Lead Submissions Specialist, E-Submissions Scientific, and Regulatory Affairs at British American Tobacco (Reynolds American)
Ali RazaAli Raza
Sales representative at British American tobaccoSales representative at British American tobacco
LOUISE CAIRNCROSSLOUISE CAIRNCROSS
Global Central Finance SME (and other global roles) at British American Tobacco (BAT)Global Central Finance SME (and other global roles) at British American Tobacco (BAT)
ROSE TOMUSKOROSE TOMUSKO
Territory Manager at JocalioTerritory Manager at Jocalio