Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Kevin Nguyen

Brisbane,QLD

Summary

Dynamic External Engagement Executive with a proven track record at BAT South, excelling in strategic communication and stakeholder engagement. Adept at crafting impactful messages and analyzing data to drive informed decisions. Recognized for being agile, a fast learner and fostering strong relationships, consistently achieving engagement goals and stakeholder satisfaction.

Overview

6
6
years of professional experience

Work History

External Engagement Executive

BAT South
CBD, NSW
05.2024 - Current
  • Strategic Communication: Strong ability to craft and deliver messages to diverse audiences, both internal and external.
  • Engagement Collateral: Experience developing high-quality engagement collateral for a diverse range of stakeholders, both internal and external.
  • Public Relations: Experience in monitoring and management of public perception through media.
  • Stakeholder Engagement: Proficiency in building and maintaining relationships with key stakeholders.
  • Analysis: Skills in analyzing and interpreting policy documents, and providing insights to support decision-making.
  • Research and Data Analysis: Experience in conducting research to gather data and insights that inform strategic decisions.
  • Collaboration: Experience working collaboratively within functions, cross-functionally, and globally to achieve strategic goals.

Territory Manager

BAT Australia
Brisbane, QLD
07.2023 - 05.2024
  • Highly successful management of territory, consistently achieving targets, and winning various share growth incentives.
  • Negotiated pricing, terms, and implementation dates.
  • Delivered customized solutions tailored to the needs of each business, increasing overall customer satisfaction significantly.
  • Established and maintained relationships with key customers and vendors.
  • Developed and implemented strategies to increase sales in assigned territory.

Sales and Customer Service Consultant

Telstra
Brisbane, QLD
09.2022 - 03.2023
  • Evaluated customer needs and expectations, establishing clear goals for each engagement.
  • Hitting daily and weekly KPI targets.
  • Followed up with customers post purchase to gauge their satisfaction level with our products and services.
  • Provided accurate information regarding product features, pricing, availability and services.
  • Supported sales team members to drive growth and development.

ESports Convenor and Head Coach

QUT
Brisbane, QLD
04.2019 - 07.2021
  • Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
  • Facilitated team meetings to discuss goals, review strategy, and motivate players.
  • Collaborated with athletic directors, parents, and other coaches to support athlete development.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.

Education

Masters - Marketing

Queensland University of Technology
Brisbane, QLD
12-2023

Bachelor of Business - International Business

Queensland University of Technology
Brisbane, QLD
07-2019

Skills

  • Strategic communication
  • Stakeholder engagement
  • Public relations
  • Data analysis
  • Research methods
  • Customer relationship management
  • Sales strategy
  • Presentation skills
  • Strategy development
  • Account management

Accomplishments

  • Peter Jowett Award 2024: Selected as 1 of 3 finalists Australia-wide by AACS for my presentation on the topic, "Envisioning the future, how can AI revolutionise the convenience retail industry?"

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Korean
Limited
Japanese
Limited

References

References available upon request.

Timeline

External Engagement Executive

BAT South
05.2024 - Current

Territory Manager

BAT Australia
07.2023 - 05.2024

Sales and Customer Service Consultant

Telstra
09.2022 - 03.2023

ESports Convenor and Head Coach

QUT
04.2019 - 07.2021

Masters - Marketing

Queensland University of Technology

Bachelor of Business - International Business

Queensland University of Technology

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Kevin Nguyen