Kevin Nguyen
Brisbane,QLD
Summary
Dynamic External Engagement Executive with a proven track record at BAT South, excelling in strategic communication and stakeholder engagement. Adept at crafting impactful messages and analyzing data to drive informed decisions. Recognized for being agile, a fast learner and fostering strong relationships, consistently achieving engagement goals and stakeholder satisfaction.
Overview
6
6
years of professional experience
Work History
External Engagement Executive
BAT South
CBD, NSW
2024.05 - Current
- Strategic Communication: Strong ability to craft and deliver messages to diverse audiences, both internal and external.
- Engagement Collateral: Experience developing high-quality engagement collateral for a diverse range of stakeholders, both internal and external.
- Public Relations: Experience in monitoring and management of public perception through media.
- Stakeholder Engagement: Proficiency in building and maintaining relationships with key stakeholders.
- Analysis: Skills in analyzing and interpreting policy documents, and providing insights to support decision-making.
- Research and Data Analysis: Experience in conducting research to gather data and insights that inform strategic decisions.
- Collaboration: Experience working collaboratively within functions, cross-functionally, and globally to achieve strategic goals.
Territory Manager
BAT Australia
Brisbane, QLD
2023.07 - 2024.05
- Highly successful management of territory, consistently achieving targets, and winning various share growth incentives.
- Negotiated pricing, terms, and implementation dates.
- Delivered customized solutions tailored to the needs of each business, increasing overall customer satisfaction significantly.
- Established and maintained relationships with key customers and vendors.
- Developed and implemented strategies to increase sales in assigned territory.
Sales and Customer Service Consultant
Telstra
Brisbane, QLD
2022.09 - 2023.03
- Evaluated customer needs and expectations, establishing clear goals for each engagement.
- Hitting daily and weekly KPI targets.
- Followed up with customers post purchase to gauge their satisfaction level with our products and services.
- Provided accurate information regarding product features, pricing, availability and services.
- Supported sales team members to drive growth and development.
ESports Convenor and Head Coach
QUT
Brisbane, QLD
2019.04 - 2021.07
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Facilitated team meetings to discuss goals, review strategy, and motivate players.
- Collaborated with athletic directors, parents, and other coaches to support athlete development.
- Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Education
Masters - Marketing
Queensland University of Technology
Brisbane, QLD2023-12
Bachelor of Business - International Business
Queensland University of Technology
Brisbane, QLD2019-07
Skills
- Strategic communication
- Stakeholder engagement
- Public relations
- Data analysis
- Research methods
- Customer relationship management
- Sales strategy
- Presentation skills
- Strategy development
- Account management
Accomplishments
- Peter Jowett Award 2024: Selected as 1 of 3 finalists Australia-wide by AACS for my presentation on the topic, "Envisioning the future, how can AI revolutionise the convenience retail industry?"
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Korean
Limited
Japanese
Limited
References
References available upon request.
Timeline
External Engagement Executive
BAT South
2024.05 - Current
Territory Manager
BAT Australia
2023.07 - 2024.05
Sales and Customer Service Consultant
Telstra
2022.09 - 2023.03
ESports Convenor and Head Coach
QUT
2019.04 - 2021.07
Masters - Marketing
Queensland University of Technology
Bachelor of Business - International Business
Queensland University of Technology