Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kevin Posada

Brisbane

Summary

With over four years in the hospitality sector, I have hones Exceptional customer service abilities, thriving in dynamic environments. Known for my amiable demeanor, I am also recognized for my strong sense of responsibility and proactive approach. My robust work ethic is at the core of mu professional persona, diving me to consistently deliver outstanding experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

F&B Supervisor

Zazata
03.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Customer Service Agent

Landmark Medellin
11.2021 - 01.2023
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Restaurant Waiter

Click Clack Hotel Medellin
12.2020 - 11.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.

Education

High School Diploma -

Instituto Tecnico Industrial Pascual Bravo
Medellin, Colombia
12.2018

Skills

  • Collaborative Team Player
  • Proactive Self-Starter
  • Dynamic Leadership
  • Optimistic Outlook
  • Exceptional Organization
  • Unwavering Work Ethic
  • Stress Resilience
  • Seasoned in Hospitality
  • Meticulous Attention to Detail
  • Amiable and Customer-Focused

Certification

Certificate IV in Business (December 2023)

Certificate IV in Hospitality (Currently)

Timeline

F&B Supervisor

Zazata
03.2023 - Current

Customer Service Agent

Landmark Medellin
11.2021 - 01.2023

Restaurant Waiter

Click Clack Hotel Medellin
12.2020 - 11.2021

High School Diploma -

Instituto Tecnico Industrial Pascual Bravo

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