Kevin Seneviratne
Cranbourne ,VIC
Summary
Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues.
Overview
12
12
years of professional experience
Work History
Customer Experience
Real ICT
Mount Waverley , VIC
2019.07 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration.
- Installed and maintained telecommunications systems, including routers, soft phone applications and related hardware.
- Configured VoIP phones for customers on the company's private branch exchange.
- Configured, tested and maintained routers, switches and related network devices.
Account Manager
Telstra Business Centre
Dandenong , VIC
2014.04 - 2019.07
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Deescalated customer issues and concerns with prompt follow-thru.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Generated more than $10,000 in revenue each month with book of 40 - 70 accounts.
- Boosted client satisfaction ratings by actively listening and resolving customers comments and concerns.
- Managed and retained 700 existing client accounts.
- Achieved client loyalty through quality, productivity, service and proactive management.
Telemarketer
Portner Press
Ormond , VIC
2013.07 - 2014.03
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Developed at least 8 new leads each day.
- Made 100+ calls per day.
- Maintained and recorded customer information in database.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Responded to questions with knowledgeable responses.
- Handled inbound telephone calls from interested customers.
Door Salesman
Appco/Playfair
St Kilda , VIC
2013.01 - 2013.07
- Sold gas and electricity door-to-door in residential neighborhoods using persuasive marketing and sales tactics.
- Finalized paperwork for sales and service policies to lock in new customers.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
Education
Certificate 1 - Vocation Preparation
A4e Group
Melbourne, VIC11.2014
Diploma - Business Administration
MCI Institute
Melbourne, VIC01.2015
Diploma - Hospitality Management
SeneviratneSeneviratneSeneviratneSeneviratnePortnerWilliam Angliss Institute
03.2013
High School Diploma -
St. Peter’s College Cranbourne/Frankston Road
Melbourne, VIC08.2013
Skills
- Territory and account management
- Cold calling
- Consultative and relationship selling
- Marketing expertise
- Hardware Installation
- Software configuration
- Remote assistance
- Conflict resolution
- Troubleshooting and repair
- Software Upgrades
- Device Installation
References
Paul Dobbs
Sales Manager
Optus Business Centre Blackburn
0400 242 280
Paul@yesbiz.com.au
Chantal Nahas
Sales Manager
0413 959 668
Chantal.Nahas@tbtcmelbsouth.com.au
Timeline
Customer Experience
Real ICT
2019.07 - Current
Account Manager
Telstra Business Centre
2014.04 - 2019.07
Telemarketer
Portner Press
2013.07 - 2014.03
Door Salesman
Appco/Playfair
2013.01 - 2013.07
Certificate 1 - Vocation Preparation
A4e Group
Diploma - Business Administration
MCI Institute
Diploma - Hospitality Management
SeneviratneSeneviratneSeneviratneSeneviratnePortnerWilliam Angliss Institute
High School Diploma -
St. Peter’s College Cranbourne/Frankston Road
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